I have stay in a number of guest houses over the years and this nowhere meets that expectation. It is impersonal as you let yourself in (with difficulty), saw no one, including the owner. We weren't the only ones struggling to enter. A family arrived soon after expecting to see someone and I told them the key had been left in there room door, to their amazement. There is no breakfast provided. Whilst there were 2 people one could ring it was only if you were in difficulty. Whilst the room was well furnished, it didn't make up for the total misrepresentation and I suggest the owner spends some time looking at how other guest houses in the UK.