We did the upgrade for a room with a balcony facing the river, the view was beautiful, the balcony was super small, to the point that my husband could not sit facing the water, he had to turn sideways. The resort is dated but clean for the most part. The service was mixed, The Pointe was good, The Manor was terrible and they weren’t even busy. It was convenient to the boat tours and shops.

Room 223 shower water pressure was terrible. Need to replace the shower head. Counter top in the path room needs to be repaired. House Keeping was excellent!!

Hotel is extremely dated and you are issued actual keys for your room. Our room had no secondary lock or peephole on the door. The lock could have been easily picked by a child. Also there is no lock to keep people from accessing the hotel hallway from the outside. In addition, there are no elevators to access the second and third floor rooms which is clearly an ADA violation. One of the worst hotels I’ve ever been to.

It was clean and staff was super friendly, bed was comfortable. Great outdoor pool area, and jacuzzi worked just fine.

The rooms are still from 1980s. The pictures don’t match what it looks like, furniture is old, bathrooms are old. Only thing that have done is paint and new floors in the room

We had a great time here. Close to the village. We had the indoor pool to ourselves . Not enough time outdoor pool. In our building there was only 1 other car. No restaurant or pub opened it was a Monday so needed to go into the town. The room was average but definitely dated. We stayed here years ago when our girls were very young.

Not match online description

The staff and location were wonderful. We were scared when we walked into the Manor Restaurant because literally no one was there on a Saturday night - we had a wonderful dinner overlooking Boldt Castle. The prime rib was excellent! The hotel and property have not had an update since probably the 1970’s but it was clean.

Nice place to stay.. would have liked better view of the river.

Clean for most part— The place is old and tired Even to holes through roof Stairs and railings questionable Expensive Did not have a breakfast offering

Location on tbe river

The resort is a little dated but I really liked it. The grounds are fantastic and the out door pool was nice for families.

Room is spacious but in need of repairs. Gaps between tiling along tub in bathroom, mold on ceiling tiles above shower, and 2 outlets didn’t work in the main room. Doorknob didn’t want to turn half the time and the room was musty despite the AC running.

Great place to spend the weekend and watch the independence day fireworks....

The images on website do not mirror reality. It had a dirty and dilapidated feel to it. Ice machine didn’t work and rooms brought us back to the 1970’s. Would not stay here again.

Not value for the price

Online made it look a lot better 😬 it wasn’t a terrible stay but I wouldn’t stay again.

It was ok. The staff were good but the room was average/below. The bed was awful. The place was old and needs a bunch of updates.

Well maintained motel in attractive location opposite Boldt Castle in Lake Ontario. Nice big outdoor pool. Can walk to the restaurants of Alexandria Bay. Be aware that they sometimes have motorcycle groups staying there ( noisy engines). Easy access to Canada via nearby 24/7 border crossing.

Me and my Thai friends were treated like garbage by the front desk staff on June 20,2025 around 430-5pm. Your staff member claimed she couldn't find our reservation when we told her our names. When it took us a moment to look up the reservation on our phones the elderly white woman yelled at us telling us to spell our names and when we laughed nervously she yelled at us that it is not funny. She was very rude and racist. Instead of politely asking us to spell our Thai names she berated us like we weren’t human beings deserving of respect. I’d advise all non-white travelers to stay clear of this hotel and spend your money elsewhere.