Beautiful view from the room and staff very friendly from the check-in to the dining staff.

Great place to stay

Staff are amazing, so kind and really helpful. Facilities are beautiful with stunning sunsets. About an hour out of Apia but transport options available. Can’t recommend for a relaxing holiday enough.

Beautiful comfy bed

Housekeeping was a major issue. They always forgot to either top up coffee/tea or leave bottle waters, toilet rolls. They never once cleaned the toilet or wipe down the sink, mirror or shower. I too use to do house keeping and even for a stay, these things were mandatory especially for a 5 star hotel. Also very pricey compared to other resorts in Apia. I stayed for 9 nights, next time I’ll stay for 1 or 2 nights and spend the majority of my time & money at Taumeasina resort. The staff however were very welcoming and polite.

Great location. Dining is really limited. Pool is beautiful but closed because they couldn’t keep it clean. Property is generally run down and it feels like it has got away from them. Not really Marriott standard.

Amazing

The staff are lovely, very helpful and welcoming. Small inconveniences were noticeable eg. No wine glasses, no milk, no cutlery, no plates. It wasnt an inconvenience for us but after speaking with others they were disgruntled at the pool being empty for the duration of holiday. It was filled the day before we left. Room was serviced but no replacement coffee etc, no washed cups. It is far away from everything so plan for transport expenses, $80T each way for two people to Apia. Positives were, the swim up bar was great, the beach was perfect and right at our doorstep, the staff are just amazing and lovely. Simply due to location, we wont be staying there again, but it was a lovely week despite the small things we noted. Thank you to all the wonderful staff xxx

Very disappointed whith this resort. Did not live up to expectations.

Close to the airport, nice swimming beach out the front. Lovely pool area

It was ok

Room was a little tired, grounds attractive, beach nice but shallow at low tide and water not clear, pool good, breakfast great, evening meal options could do with special options to provide variety. Entertainment option very limited. Overall a good place to stay.

Staff were excellent, really attentive and friendly. Great selection of different options for meals. Rooms were pretty big and modern.

Helpful and smily staff

Clean room Nice seevice

Hotel was very tired, food was average and even basic cleaning of room was not done. Location means you need a car to eat outside of the resort and there is not much nearby unless you drive 45mins to Apia. It is great location to airport.

Very comfortable bed and nice bathroom areas.We arrived early (1hr) and even though not full we were unable to check in till after our check in time unless paying for a half rate extra cost. We arranged for airport transfers and breakfast to go which was missed so we were lucky to have been close to the airport. The morning staff helped organise when missed. Lovely stay otherwise and will continue to use for our base hotels when landing and before travelling home.

Staff were friendly and helpful. However, food was way below average and absolutely no water oriented activities are available, which is a great let down considering the locality! One would think that every opportunity to offer guests a water experience would be available. Apart from beach towels and reclining chairs, there was NOTHING :(

Everything good nice service and nice food .

Staff were lovely and beach was amazing . Food was not great and no activities or amenities that you would expect at a resort . More a hotel than a resort and certainly not of the standard expected by the Sheraton name . Would still recommend it more than staying in Apia .