Rating & Review Keseluruhan YuYu Hakone - Private Open Air Onsen Usage Guaranteed

Everything was amazing, the staff was super helpful and the private onsen was very relaxing. Would come back if I ever go to Hakone again.

日本語の細かいことはあまり通じない。 例えばシャトルバスと公共バスの違いが分からない。ルームサービスも部屋で食べれませんでした。

Foi uma experiência boa. O jantar achei ok Casa da manhã muito bom Quarto bom, com roupa de cama e banho bom Tv ótima Equipe prestativa Ganhamos uns brindes no check in Onsen (ofurô) muito bom

The hotel Is un the middle of nowhere and the options to eat there was too expensive. the Onsen was amazing but one use of 50 minutes per day The room did not have bath o shower, only Toilet and sink

Staffs would be trained more to provide professional services, overall experiences could be better if things are managed and operated better it is very loose right now could turn bad very easily.

Excelent staff, going above and beyond to help and provide everything guests need. Super friendly and approachable. The facility is on the bus line to the lake and to the topelines so it is very convenient as well. Plus private daily onsen. You cant beat that!

Amazing

Very hospitable. Bus stop right outside the ryokan

Onsen was excellent. But they only have private onsen outdoors. No extra onsen. We loved how it was close to Lake Ashi, but if that's not the only place you are going... transportaiton may become a problem. This location is more than 50 bus stops from the train station. You pass all of the local areas and stores. This location has strong Onsen smell, and our room had a broken faucet... It was okay but we will not use this location for our next visit. Dining option is only at this hotel as you can't find anyting near by, and although their food was good, it seemed expensive for what you get. But again, perfect for a short 2-day trip of Lake Ashi and ropeway and some time in Onsen. That's all we did and could do as it was very cold and snowing when we visited.

Great remote hotel. Although, given it's location there is not much to do, and day trips would cost quite a lot of time in travel itself. The room and the service was great. The Onsen was really nice and easy to get access to by just reserving a time slot when you are checking in! The

It was a great

The water had a wierd smell, the onsen was boiling hot to the point where we couldn't tolerate it, and the food was not good. All 3 of us got food poisoning from the "traditional Japanese breakfast " they served

部屋やホテル自体はキレイでした。 ホテルのレストランは微妙で場所が不便なところにあるため、周辺に飲食店も無かった為、バスで少し移動したところの飲食店へ行きました。 英語しか話せないスタッフもおり、完全に外国の方向けのホテルでした。 スタッフの方はいい方でしたが、日本人には少し物足りないと思います。 英語表記では温泉とありますが、 お風呂は温泉では無かったと思います。 泊まるところだけと割り切ればよいかもしれません。

The property is hard to get to unless you have a car. The onsens.can.omly be reserved for 50 mins in the evening and while there is a restaurant, the options are very.lkmited.

Great staff: we reached very late at night. The manager was kind enough to extend our onsen reservation for half hour without us asking. He stayed well past the midnight to make sure our onsen experience is complete! We are so grateful to him. Moreover, the facility is much nicer than we expected: Large lobby and living facilities, great decor and the private onsen is out of this world!

1、暖氣不足，上廁所冷死了 2、泡湯只有一間要預約，不方便

Our stay was great, it was a beautiful and quiet place. The Onsen itself was perfect. I think the only downside was the food was just ok. We were expecting more food options in the area, but when we realized there wasn’t anything close by, we ate at the hotel, and the food wasn’t bad but it wasn’t great either. The breakfast was decent and they give you a lot of food. The dinner though, I’m pretty sure the pizza I had was microwaved. The staff were great and were very nice. We will probably stay here again in the future.

せっかくの箱根なのに、お風呂の自由があまりきかなかった。家族風呂を使用する1回のみしか温泉につかれず、何度も入りたかったので不満です。 部屋もそんなに大きくなく、人数押し込まれた感があります。 建物自体も古く、掃除も行き届いているわけではない。 従業員さんが外国の方なので、日本人向けではないんだろうと推察できる旅館でした。食器の使い方、案内表示、サービス内容、日本人がテコ入れを全くしてない感じがしました。 ただ、外国の方ではありましたが、従業員さんはとても心を砕いてくださってるのがわかり、食事もとても柔軟に対応していただいた。それはとても感謝です。 でも申し訳ないけど、抹茶と煎茶は全く違うものなんです～！食後は煎茶が飲みたかった…

My sister and I had a terrible day of traveling, when we got to Yuyu Hakone Suna had saved the last onsen time for us. She was so kind and made sure we had everything we needed and made us feel very welcomed. Amazing service.

YuYu Hakone was an unforgettable experience that effortlessly blends tranquility and traditional Japanese charm. From the moment my family and I arrived, the warm hospitality of the staff ensured you were welcomed and cared for. The private open-air onsen is the highlight of the stay. Nestled amidst the stunning Hakone landscape and Lake Ashinoko, the baths provide breathtaking views of lush greenery and the serene mountain backdrops, depending on the season. The mineral-rich waters are perfectly heated, which left us rejuvenated and relaxed. The privacy adds an intimate touch, making it ideal for couples, families, or solo travelers seeking peace. The accommodations are equally impressive, with traditional Japanese room aesthetics. Tatami mats, and futons create an authentic yet luxurious ambiance. The dining experience is another standout feature. The traditional Japanese breakfast and options for dinner showcase fresh local ingredients. The hotel is conveniently located near the the Hakone Ropeway - Togendai Station as well as the Hakone Shrine. Guests can take the ropeway to Owakudani to experience the famous view of Mt. Fuji, hot spring boiled black eggs and souvenir shops, or go further into nearby town Gora where there are many shops and museums. It is also located near Hakone-en, where there is snow sledding and an aquarium for family fun. There is also another ropeway heading up the mountain to a shrine and panoramic view. Thank you for the incredible stay!