Excelente ubicacion, servicio y decoracion

hotel Novo/ serviço deixa a desejar não tem Lobby no hotel hotel não adequado para Familia e amigos

Staff attentiveness and design.

Spotless room. Amazing staff. Beautiful hotel. Amazing location

Hadde 2 netter på dette flotte hotellet, fantastisk bra lokalasjon i Madrid og flott hotell med topp service og hyggelige ansatte. Bor her gjerne igjen.

El personal.

Staff was professional friendly Great place

Exceptionnel, le vrai luxe

Spectacular hotel, and large private balcony overlooking Gran Via was incredible.

Staff was rude

Outstanding design and amazing location

Wonderful hotel with fabulous staff

Can’t say enough about this hotel. It was wonderful, we had a deluxe room and it was perfect. Very well done with so much attention to detail. And it was quiet also at the street side of the hotel. The breakfast room is beautiful as well. We used the gym, which is also nice but small. We didn’t use the pool or other wellness amenities. The hotel is in a perfect location that is walkable to everything.

The attention to detail in the hotel was outstanding

Great experience!! Lovely staff and great atmosphere!

Amazing stay! Loved the hotel and amenities. Want to come back very soon!

The staff was great. One of the best places I have ever stayed. To bad Air Canada and its flight attendants union ruined the rest of our stay as we had to leave one night early or risk being stranded in Madrid for over a week or longer

The hotel offers excellent service, with attentive and welcoming staff. Its location is outstanding, making it a highly worthwhile choice for visitors. Strongly recommended.

The staff were exceptional! Super friendly, nothing was a problem and extremely professional. Would definitely go back and highly recommend it! Spa was great, very good treatments.

I recently had the pleasure of staying at Brach Madrid, and I can confidently say it’s one of the most exceptional hotels I’ve ever experienced. Nestled right on the iconic Gran Vía, this hotel truly feels like a hidden jewel in the heart of Madrid. From the moment I arrived, I was greeted by the warm and attentive staff who went above and beyond to ensure every need and request was met with a smile. The employees here are nothing short of fantastic — professional, friendly, and genuinely dedicated to making your stay memorable. The hotel itself is magnificent — beautifully appointed rooms, a charming annex, and a cozy yet luxurious atmosphere. The level of service and comfort exceeded my expectations at every turn. It’s clear that Brach Madrid prides itself on excellence and guest satisfaction. I’ve stayed at many hotels, but this one stands out as truly exemplary. I sincerely hope they continue to maintain their high standards, as they have set a new benchmark for hospitality in Madrid.