Has definitely improved - has all the amenities needed for a business trip and even a short holiday. Helpful staff and clean amenities - so nice to be able to use the pool knowing it is cleaned regularly - please check chlorine amount as sometimes the smell of chlorine is quite strong - but otherwise the pool is well maintained. Only concern is that we had a room with a door with a poorly functioning bolt to lock it - this needs to be replaced with something safer as can be easily broken into. Otherwise we had a good stay which was private, not noisy and gave me a place to work comfortably in

Did not have breakfast, air con was good

Customer Service amazing, the people and the staff very polite, friendly and always with a beautiful cheerful smile. Breakfast and food spot on. My room was just the perfect fit, had everything that I needed. One thing that is lacking, should have phones in the room, other than that. Amazing hotel, good location to town. Service amazing. The staff amazing. Hotel I highly recommend. Very happy customer.

Didn’t have a spare toilet roll had to go down and get it myself. They didn’t change the towels once again had to do it myself. My sis and I had drinks out on the balcony on our first night we left the empties neatly on the side of the table …two days later they were still there. However staff were nice and the meal in the restaurant was enjoyable.

Add cocoa rice and kopai to the breakfast menu thank you

Loved my short stay here whilst in Samoa, great customer service.

Excellent Customer Service. Very convenient to the local market, town and shops. Friendly staff. Breakfast spot on. Room so big just for myself. Very safe.

Nice place to stay just the food was the let down

Nice & quiet location

This hotel is so nice amazing I love it I stay there 3 time now And it's satisfied our staying

It's only a short walk from town but I had a room above the bar and close to the road which was extremely noisy at night. The curtains were see through and I wasn't made aware of pool renovations before my stay. Overall, disappointing.

We expect swimming pool but its not available and we left. We stay only for 2 nights instead of 3 because we're disappointed about the place.

Service was good

Very noisy from kitchen stuff, room isn't cleaned no vacum and moping, very dusty

The staff is very good the hotel is closed to everything

Everything

Room had no hot water and was very basic. Pool was getting repaired

I didnt want to have to make this review, however had I known what I know now prior to booking it would have saved me a lot of hassle, We booked this room in comparison to others, solely because it was advertised that the deluxe room had 1 queen bed and 1 double bed, however this was not the case and only had 1 double bed and 1 single. We were 3 adults so imagine squeezing 2 people on that small double bed and 1 single. I enquired to staff and had to pay $50 per day for an extra single bed. I enquired about more towels as there were only 2 small towels in our room and when i asked I was told i would need to return the first 2 towels in order to get another 2 towels! This is for 3 guests mind you. There was mold in the shower roof and the tiles need a good scrubbing or replacing, The curtains were sheer so at night time you can see through the room even with us being on the second level. The breakfast advertised was veryyyy basic. The pool was under construction - I do not mind however the pool also played a big part in us booking here because we would have liked somewhere to swim after a long day to keep cool. No microwave in room, lack of utensils( Cups to have coffees in the morning - we were only given 2 ) again it felt like the room was only prepared for 2 guests. There was no cold water at all only hot water in the shower and in the sinks. Overrall. My review is solely based on the fact that we didnt get what we paid for. The entire place needs an overhaul.

Amazingly big room with a balcony and lovely staff. Shame the pool was out of action though

staff were ok. the whole place is outdated. the towels look old and ware out and their quality is the cheapest. also, there were no blankets, when there's an AC it is expected to have blankets. breakfast was so cold, and those pancakes look like they were from a previous day. the whole place was just too outdated.