The location is wonderful right on the seafront, with a car park. The property itself could do with modernising throughout. The bar area vibe doesn’t match the style of the building. My room wasn’t particularly clean the headboard had dust and the tv was covered in dust and the remote was sticky and dirty. The shower didn’t have hot water. We didn’t have a comfortable sleep as the bed was hard and lumpy. If the rooms had a refresh it would be a great place to stay.

We always stay at the carlton when visiting folkstone the staff are very friendly and flexible with helping out its always hasstle free.

i booked 4 single rooms for 4 guests which also included a late check out , even though i wasn't staying. i was woken up by the hotel giving me a early wake up call at 3am !! in reference to the hotel windows were draughty and only single glazing my guests who needed the late check out was woken up by cleaners trying to get in the room overall experience hotel clean but probably wouldnt recommend

Second time this month

I need hair dryer and they need a £20.00 deposit to use their hair dryer.refunded next day..I am 69 yrs. old pensioner and I don't have extra money. ( it really needs urgent updating ) Huge drain pipe across end to end walls-NOT hidden.Kettle no socket next to the coffee table... so I have to drag the chair near the socket so I can plug the the kettle.They told me one of the best rooms they had.

Friendly and welcoming

Disgusting place. Avoid at all costs

Well. Thin wall, you hear everthing around you and everybody . But if take earplugs you will be sleep like baby. But what you expect for that price . If you want better hotel you have to pay more . Simple

Clean room & friendly staff

The dirtiest hotel room I’ve ever stepped into. It took all of 10 minutes before we had to leave. The entire area of the building our room was in stank of mold and cigarettes, the window barely opening to relieve the smell. The room and corridor were caked in dust, and strings of cobwebs were hanging down over the bed. The entire atmosphere of the place felt unsavoury and unsafe. I told all this to someone at the front desk as we left and they were completely unresponsive, stating there was no manager to speak to. Horrible experience

Room smelt of sewerage. Hallways smelt of weed! Beds very uncomfortable and not even as the floor wasn’t even. Walls paper thin could hear next door snoring as if they were y next to me. Don't bother with breakfast, it's toast, ham and cheese ! Even a reduced rate its not great.

When you get inside the hotel interior is okay. We ask for a ground room since we got kids and NO LIFT he said it was full. so he gave us the third floor. The room smell mouldy and when I woke up Ive got bitten by bed bugs. The bed is awful and it wasn’t even clean. the room heating is not working.

Tv was not working as no signal to tv. Water to shower and sink not all that hot .

Lovely sea view

Not the worst, very basic. Strong smell of damp. Bed very bouncy too bouncy. Very echoing. Sorry would not stay again.

Honest star ratings, however it is a budget hotel so I wasn’t expecting the ritz. If you’re the sort of traveller that watches “3 in a bed” and gets your magnifying glass out, this one isn’t for you. Car park was secure enough but parking bays didn’t exist and I got blocked in. Reception area was alright, staff helpful, and the communal areas have had an update but I didn’t really use. Happy points removed at being a solo female put on the ground floor, but I’m glad I didn’t get put upstairs as I heard those rooms are in worse condition. Room was very dated. And apart from the fact that the bed linen was clean and bathroom had clearly seen some bleach before I got there, could use a proper deep clean. Curtain didn’t close properly, I had to manoeuvre the chair to help me obtain some privacy from the car park. But we got there. Room was very cold, but it’s single plane glass in autumn/winter (going to be cold). Didn’t feel it once in bed (just didn’t want to get out). Shower got hot after a while of running water, pressure was not great. No wifi Pretty sure they used to make adverts warning people about fires plugging gangs into gangs back in the 90s but this was the wiring around my room. Telly had streaming options only, but tbh, these aren’t the sort of rooms you stay in longer than you need. I wasn’t there for the amenities, only to rest between days at an event and the room did the job. Location great for town and seafront.

Parking good,drinks good, however shower broke had to hold with one hand,floor in shower room dangerous...bed very noisy and uncomfortable

Staff very friendly. lounge, reception and bar very clean and refurbished. Unfortunately the room let it down with lots of damage to the walls and the bathroom including past damp leaks and previous guests hair everywhere. Free WiFi in room with smart tv and sea view within very close walking distance to the town was a bonus though, was fine for what we needed the room for.

Einrichtungen waren defekt. Nachttisch dicke Staubschicht. Waschbecken Stöpsel war nicht vorhanden genauso wenig der von der Badewanne. Bar war gut und das Bier kalt. Frühstück eine Käse Sorte 2 Salami. Keine warmen Speisen.

The staff were very friendly and helpful carrying our bag to our room. Sadly the room needs redecorating and the furniture was very tired, the carpet was very badly worn and needs replacing. There was no mattress protector on the bed. The bathroom is in dire need of updating and the plug in the sink did not fit the plug hole. The parking was a bonus though.