Rating & Review Keseluruhan Ardencaple Hotel by Greene King Inns

The place was great… totally felt like I was in an Agatha Christie novel… great vegan options too… my room was cute and clean… only complaint was the obvious damage of something previous on the ceiling so it felt a little less special.

Staff helpful and friendly. No room available on arrival as Expedia had not contacted hotel. Not impressed with toenail clipping found on carpet which had not been hoovered. However was dealt with quickly by staff.

Room was clean and small but adequate. Reception very polite and helpfull. Breakfast poor only 3rd days breakfast much better. Bar seemed nice enough but busy had a meal in the breakfast room. Housekeeping could be improved

The staff were really friendly and helpful, we arrived early and were allowed to drop our suitcase at reception whilst we went into town. We were also allowed to do an early check in which was really great. The bed was super comfortable, I did have to ask for extra pillows and toilet roll but this was provided promptly. The only let down was the shower, which was awfully low pressure and basically just a dribble. This was very disappointing. There were also no surfaces or shelves to put our toiletries, toothbrushes etc in the bathroom. Breakfast was nice, with a good selection to choose from. The location was great for us and overall we would stay again, however I would ask for a different room next time due to the rubbish shower.

Rooms good although with no control over heating i could find and see. came on late at night. Good location nit too far from centre and lovely views across to the bay. Standard greene king food good quality and options I would use again and good value

Absolutely amazing

Super comfy bed, good sized room & bathroom. Bathroom had quite a strange odour & the floor could do with a better clean. Two showers in the bathroom both of which did not have hot water, quite cold.

Another lovely stay. Great friendly staff, good food and comfy rooms. Great views. Ticks all the boxes.

Great place for break. Food is great. Bar is lovely and locals are very friendly. Dogs are very welcome.

Have just had a wonderful 2 night stay. The outside is magnificent, but at night it has such a magical feel to it. We had dinner both nights in the bar area and it was idyllic and had a cosy feel to it. The fireplace was one of my favourite things, I have a great love of old decor and I adored the mix of old and new decor. The portions were incredible generous and would definitely recommend the burgers!. It’s been beautiful renovated throughout and I loved the country cottage style decor feel of our room. I think it’s a wonderful touch that all the rooms are named after paddle steamers and boats. The staff were all so friendly, welcoming and accommodating. The views are incredible too, both during the day and the twinkling lights at night.

It’s a charming older hotel with a lot of character. Rooms are quiet, clean & tidy. Stayed for a week & was extremely comfortable. Used their restaurant for all the breakfasts and sometimes their lunch or dinner menu’s too. There were a variety of options on the menu, good value and very satisfying.

The property is tired at best. Bench seats had foam poking out where the fabric was worn. The bedroom window wouldn't stay open, so very hot and airless. Unpleasant and very loud music playing right outside the room. Shower dreadful: just a trickle at best and the thermostat didn't work, so it was 'guess the temperature' on the dial - cold/hot didn't seem to matter. Breakfast was just appalling. No non-dairy alternatives available, so had to buy my own non-dairy milk. The breakfast service was equally dreadful, e.g. no breakfast bowls or plates, so had to ask but staff hard to find. Orange juice ran out and not topped up. They couldn't even offer boiling water for tea - just a flask of hot water. All in all, this has to be the most overpriced and disappointing 'hotel' I have ever stayed in. Will definitely NOT recommend and will NEVER go there again.

Very poor service from staff ie buffet dishes lying on tables all afternoon also glasses not collected before disco was set up had to ask at bar to be cleared before evening guests arrived

Nice hotel and bar with a friendly atmosphere. Good value for money. Large parking area. With single glass windows and no heater the bathroom was a bit cold. Not a big problem though. Will stay again when in Helensburgh

Uncomplicated check-in. Friendly staff and fantastic cuisine. Very happy again!

The stay as a whole was very pleasant. The room, clean, the decor, very nice. My only 'gripe', is that the water pressure for the shower was terrible. I felt I had to run around in the shower to get wet. It was little more than a dribble and I felt I had to stand with my nose against the wall to get under the water. I took ages to have a wash!

Carpet in bedroom could do with a hoover , visible debris . Room was large and spacious. Only 2 tea bags in room

The hotel is located in front of the sea, the view is good, it is 10 mins drive to Helensburg downtown.

Had a lovely stay. Everywhere has had a facelift and looks fantastic. Rooms are lovely and comfortable and staff can do enough. Parking is great a total little gem of a placez

We stayed at the hotel for 4 nights in 2 rooms as a family. We had to ask for coffee and milk refills every day as these were not brought to our room by housekeeping. Also had to ask for toilet paper on one occasion. Was surprised breakfast wasn’t included for the price. Saturday night was very noisy due to a function downstairs. That said, staff were friendly and helpful when we asked for anything. Might have been a more pleasant stay had we been able to use the outside area but wet weather kept us indoors and didn’t find the pub or restaurant especially hospitable. I would recommend for a stop over but not for a long stay.