I contacted the hotel after leave and showed th all photos and they never responded! Bath was dirty under the bed was filled with cobwebs and dust Pillow cases badly torn, stains everywhere and they never even replied to how bad is was Just can’t belive it is a 5 star when we got no signs that it was.. Really really poor

The building is gorgeous, and our room was well-heated with a peaceful view over a quiet field. The location is excellent, just a five-minute walk from Bath city centre, and the receptionist was very friendly. However, our experience was let down by unexpected extra charges. A 10% service charge was requested at checkout, which should have been clearly included in the room price. Similarly, although the listing advertises a “superb breakfast included,” the included option was only a bacon/sausage roll, with a full English costing £10 extra. The lack of upfront pricing transparency soured an otherwise lovely stay.

The property was a fine old listed building. Consequently the room was a little cramped, and the bathroom adequate, but a warm and comfortable overall experience. The included breakfast was simple and enjoyable with some interesting choices, more for a fee. Unfortunately although the price was agreed up front and part paid, on checkout a further 10% was added but without an invoice. On checking later it was found to be a discretionary service fee, mentioned only in small print. This soured an otherwise pleasant stay.

The rooms are very clean and the staff are very friendly. Walking distance to all attractions.

Very good location, few mins walk to city centre. Nice and friendly staffs. Good options breakfast menu.

Location is perfect.

Hotel was a lovely Georgian property but decor a bit tired in places particularly in our room. The young staff were very friendly, and helpful but we did feel they were stretched especially at breakfast time. It was very warm when we visited and the aircon in bedroom was not v efficient. Felt the service charge should have been made clearer at time of booking & that it was discretionary.

Beating rooms, lovely staff

Reception only staffed between 2-4 pm, towels not ready when arrived at 2 pm and no milk in room during stay despite requesting

Terrible stuff! It was told to us that as requested we would find a crib for our daughter in our room but when we arrived there wasn't any.

I would very definitely stay at The Windsor Townhouse again, not only because it was conveniently located within easy walking distance of Bath city centre, but also because all the staff made me feel very welcome and ensured that I enjoyed being their guest. This townhouse is a four-storey building that’s part of an impressive 18th century Bath stone terrace. It’s appropriately decorated and furnished in bright, clean period style, and all the rooms have appropriate names. The charming leather fob on my key ring was embossed with the name ‘Henrietta’. I didn’t mind that there was no lift, because I enjoyed imagining what it would have been like two centuries ago climbing the staircase with its ornate banisters. Unlike a Georgian resident, I had the benefit of an en suite shower room with fresh white towels and a generous supply of good quality toiletries. The room had everything I needed, and more, with plenty of sockets to plug in the appliances (including a microwave, and a small fridge containing sachets of fresh milk for hot drinks) and to recharge my phone. After a good night’s sleep in the comfortable bed, I went down to the light and airy ground floor dining room to choose the “Bath breakfast” (a delicious “full English”) from a tempting menu that invited me to help myself to juices and cereals from the Dresser. A pot of tea, and a basket of toast with dishes of jam and marmalade were brought to my table, and I was pleasantly full before being offered more.

Average

Staff very friendly breakfast very good

Lovely period type hotel in a fantastic location ! Staff were excellent as was breakfast . Only issue was getting hot water for a shower for our family staying on the top floor Would definitely stay again 👍

The canopy bed was very soft and comfortable. Everything was lovely for my Daughter and I making our overnight stay in Bath very special. The canopy bed would look better with the canopy curtains shown in the booking link. Breakfast was wonderful. Thank you

Nice experience short stays

It was a disappointing stay. The room was poor and full of damp odour (and bathroom damp). The breakfast was average. The maximum street parking is 2 hours, which costs £6. Unknown to us, a service charge of 10% was added to our account at check-out. I wasn't content. After protesting about the additional bill/pricing, which did not match Hotel.com, the receptionist reluctantly removed the expensive service charge costs. I did not take photos of the extent of the black visible damp .. as I didn't want to spoil further my stay

Great location and good value, especially as I booked pretty late. Property itself is very nice, the room I booked was a little tired decor wise, but was clean and everything worked. Breakfast very good.

Excellent location

Great little spot, excellent staff