Rating & Review Keseluruhan The Lodges at Breezy Point

Booked The room didn't get the same room that we booked, not even close. We booked a lake side walk out with the patio, and we received day inside room.No outside patio, and I'm pretty far from the lake. The guy with glasses that worked the front desk was very rude, and unprofessional. When we asked if we could check-in early, I've traveled all over the United States and many times you can check-in a little bit early. If your stuff is clean, not here, he were rude. The property that we've stated is very run down four b and a time share place, the ceilings Leaked wallpaper falling off the walls, no elevator have to go app 5 flights of stairs carrying your stuff, but that is why we booked a walk and walk out 2 level townhome not what they gave us.

The check in was very odd. There was no notification in the reservation that we had to go to a business office to pick up keys. The address provided was for the actual unit and the business office was several blocks away. It was not in the resort neighborhood that contained the condo. The condo was nice but it had snowed and no one attempted to clean off the front walk and stairs, that were very slippery. Also, there were two vehicles parked in from of the garage, making it difficult to park in front of the garage to our condo. We also were not told if we could use the garage or not.

We had prepaid. When we arrived to the property we thought we had booked, there was no record of our reservation. The contact phone number on the reservation was not accurate, it was some guy's personal number in Los Angeles. For Hotels/Expedia Help, had to first go through AI Chat, then some unhelpful chat with a guy named "Christian" who disconnected me without my problem being resolved but did give me a "1-800" number to call. The call was awful, had to go through many unrelated menus before finally being asked to start inputing my data which I didn't readily have available and I gave up. Finally, through a stroke of luck, was able to discover our reservation was instead at a timeshare management company at a different location that was incorrectly using the name of a building they didn't own in the Hotels.com listing, and after we drove up there, they tried to charge us again though we had already paid weeks in advance.