Buyer beware! This is not a regular hotel. It operates without anyone on-site. They say that you can checkin before midnight, and have 24-hour coverage. In fact, the door was locked when I arrived at 10pm, and lights were off. In order to obtain entry, you must be able to call a Spanish phone number for assistance — they do not have a system in place to connect you. Like many travelers, my eSIM limits my calling capability, and my phone plan from home would assess massive fees for international calling. This left me standing outside in the dark with all my things and nowhere to go! I had to flag a kind stranger who happened down the street and use my mediocre Spanish to explain the situation. Thankfully, he called the hotel for me. Don’t know what I would have done otherwise!
Once I was connected with customer service, they refused to let me enter (and held that poor man hostage) while they asked me questions. I answered them all multiple times to a cranky lady. Then they provided a code to enter, but couldn’t tell me which keypad to use (there are two, and both are black). I followed instructions in both keypads, but code did nothing and I was still locked out. They gave me a second and third code, still nothing. Only the fourth code worked. The whole time, this poor man who was helping by allowing use of his phone was standing by in amazed exasperation. I finally got in, room was clean, but no info provided to access the WiFi, and nobody to ask. Not recommended.
