Wunderbares Hotel. Tolles Personal!

Lovely beach location, The rooms and surroundings were very clean. There's a Padel, tennis and football court onsite. The kids club had lots of activities and an outdoor play / swimming area. Food was also great and staff were very kind. Will definitely return.

Great facilities, stylish decor, sometimes understaffed in places which affected service

While there were many positive aspects of our stay, several service issues fell below the standard expected of a 5-star hotel, which made our overall disappointing. On arrival, we received a warm welcome, a buggy transfer to our room, and the room itself was excellent-spacious, bright & comfortable. However, we were informed a safe would be installed in our room, and despite multiple reminders over 2 days, this never happened. The main issue throughout our stay was the buggy service. On several occasions, we waited 30+ minutes after requesting transport, requiring multiple follow-ups before a buggy arrived. This was particularly frustrating when attending a wedding, as despite arranging transport in advance, no buggy arrived and we were forced to walk to the lobby while our taxi waited. The staff were consistently friendly, polite, and clearly doing their best. Unfortunately, it felt as though the buggy service was under-resourced for the size of the resort. Our final impression was also disappointing. Checkout involved a lengthy queue, largely due to early check-ins being processed, and when we eventually reached the desk there was no enquiry about our stay or farewell. That said, there were highlights. The staff's attitude was excellent, the room was beautiful, and the breakfast was outstanding. I hope the hotel reviews its buggy operations, as improving this area would significantly enhance the guest experience and better reflect the quality expected of a 5-star property.

Einzigartes Getaway! Super freundliches und zuvorkommendes Personal, mega Zimmer, tolles Essen und leckere Getränke! Wollten nach sieben Nächten gar nicht mehr nach Hause ;-) Danke an alle Mitarbeiter des Oku Andalusia für diese außergewöhnliche Woche die wir nie wieder vergessen werden!

. Rooms could be brighter and more airy.

Amazing resort with great facilities for kids all whilst being luxurious. The hotel and stay did not feel compromised for us as parents or for our toddler, will definitely be back!

Service am Pool dauert ewig und die Lage ist nicht direkt am Strand. Personal ist nett. Schöne Anlage

Leider hatten wir einen Defekt an der Klimaanlage und mussten nach vielen Chats ein anderes Zimmer beziehen. Als neues Zimmer haben wir ein Upgrade bekommen mit schöner Terrasse, leider auch mit Mängeln behaftet. Die Balkontür ließ sich nicht richtig schließen, sodass der Türkontakt eine Fehlermeldung auf dem Display der Klimaanlage anzeigte und diese nicht funktionierte. Nach erneuter Fehlermeldung und Einsatzes der Techniker funktionierte dies halbwegs, dann auf einmal roch es aus der Lüftungsanlage sehr unangenehm. Entweder hatten wir sehr viel Pech oder es muss noch einiges ausgebessert werden. Eine Kompensation haben wir leider nicht bekommen, obwohl ich diese eingefordert habe.

Ingen grunn til å ikke velge dette hotellet. Ønsker du fred og ro må du være forberedt på mange barn.

We had a very nice roof terrace room looking out to beautiful country side, a sea view and views of the rock of Gibraltar. The terrace was beautifully furnished. Unfortunately the actual room was quite small for a premium priced room. Not enough space for 2 chairs, just a small, uncomfortable desk chair. Food in the several restaurants was excellent. Memorable quality breakfast breakfast.

Ett nytt hotell som ser väldigt fint ut men där personalen inte riktigt hittat sina rutiner ännu. Väldigt hög variation i bemötandet. Middagen på terrassen var tyvärr fruktansvärt dålig, övriga middagar bra!

Breakfast was excellent. Drinks at bar were very expensive. Continual pop music by pool from dawn till dusk was annoying

excellent

Gorgeous hotel and a lovely stay. The staff were very accommodating and while we did have a problem with our room- a leak from an air con unit- they were not in control of- they were quick to move us to another room. Food was good- with three restaurants to choose from. The gym facilities were excellent and the indoor pool a welcome extra as we visited at the end of October. Mornings could be a bit chilly but the afternoons were beautiful and spent by the outdoor pools. Would recommend.

Sauberes Zimmer | Stilvolle Anlage | Super Service

Staff very helpful and friendly, bedroom (with roof terrace) was great, esp as roof terrace gave us private sunbathing space. Hotel restaurants are very over-priced, even compared to brilliant michelin chef restaurant in nearby Sotogrande (a drive away): Cortijo Santa Maria 1962, which I highly recommend. Music is far far too loud in the lounge area and by the pools. Spoils what would otherwise be a great hotel. Breakfasts are fantastic, as well as cooked, there's an array or yoghurts, nuts and fruit, plus cakes galore, should you crave sugar first thing, and cava and bloody mary's.

Hôtel magnifique, personnel très attentionné et efficace, tout était parfait. Nous avons adoré les 4 nuits au OKU

Staff vas very kind, there is no sunbed or umbrella at the beach, there is nowhere to eat or shop close, you must rent a car

Ein absolut traumhafter Aufenthalt im Oku Hotel Andalusien! Die Atmosphäre und Ausstattung sind einfach unglaublich – jedes Detail ist mit so viel Stil und Liebe gestaltet, dass man sich vom ersten Moment an wohlfühlt. Der Service ist durchweg freundlich, zuvorkommend und immer mit einem Lächeln da, ohne aufdringlich zu sein. Besonders positiv überrascht hat mich, dass man trotz Familien und Kindern nie das Gefühl hat, dass es laut oder unruhig ist – im Gegenteil: Das gesamte Ambiente ist ruhig, entspannt und perfekt, um einfach abzuschalten. Ein Ort zum Wohlfühlen und Wiederkommen – absolute Empfehlung! 🌴✨