Very nice stuff ! clean and comfy rooms

Perfect in every way. The room, the location and most importantly the staff made our stay so enjoyable. Thank you Oswaldo and all the staff! See you again!

The hotel is beautiful, clean, and pristine. The staff here are just amazing. Special thank you to our fellow Canadian friend Oswaldo for being amazing and for spoiling us. Marco ,Abrihim, all the staff at the beach club thank you for your service. We felt so welcome here. Don’t stay anywhere else it’s perfect.

I think one of the best places to stay in Mahahual,Mexico. It is on the beach with a sunrise view overlooking the main beachfront walkway. It is clean, well maintained with a friendly, helpful, English speaking staff. We had an oceanfront room with lounges to lay in the sun or we could go to lounges on the beach in front of the hotel. The Malecon21 Beach Club is part of the property. Perfect location in Mahahual.

Nos gustó la ubicación del Hotel , muy bonito , la habitación muy confortable , el personal muy atento y amable . Muy recomendable

Rooms were clean and spacious. Front desk was really nice and accommodating.

Very clean and staff was excellent with wonderful service. Oswaldo, the manager was amazing- helped with everything we needed. It was just as lovely as the internet pictures showed. Some days busy with cruise ship people but manageable for sure.

Pros: Oswaldo (hotel manager) will go out of his way to ensure your stay is great, the location is ideal, away from the side where the cruise shippers alight. Beach is also nice. Cons: The hotel is pretty expensive for what you get. I had a room on the third floor, it was comfortable but minimal natural light. all rooms face inside the atrium where reception is and so it can be noisy especially as the sound from below echos. The staff at the restaurant can be sloppy (forgetting orders, adding items not ordered to bills). I found the restaurant pretty pricey for the quality it serves. I’d probably stay elsewhere next time I’m in Mahahaul, there are better value options.

Todo muy bien, el personal fue muy amable y la habitación muy cómoda

La habitación muy bonita con vista al mar, siempre limpia y con amenidades, el personal al pendiente tuyo todo el tiempo, muy amables, la comida y las bebidas deliciosas, un poco caro pero de bastante calidad, solo recomendaría que el café del desayuno fuera refill, te cobran por taza.

Habitaciones muy amplias y a pie de playa, personal amable y el restaurante que me parece no pertenece al hotel pero está ahí (Malecón 21), buen lugar para comer y beber.

En general bien, comparando como esta la playa frente al hotel muy mal, muchisimo sargazo vs otras frente a otros hoteles, ademas de mal olor, definitivamente descuidado y no invierten un dolar en limpiar eso esta muy mal

Muy bonitas instalaciones

The hotel is visually appealing but feels basic and hastily built. The structure seemed poorly made with thin walls—you can easily hear neighboring guests—and it didn’t inspire confidence in case of a storm. Although our balcony room was advertised with an ocean view, palm trees blocked most of it, and the strong sulfur smell from decaying seaweed made sitting outside unpleasant. The room had several maintenance issues: the balcony doors didn’t lock, the toilet cover wouldn’t stay up, and the shower head dripped constantly. Service was inconsistent; cleaning staff was kind, but reception felt indifferent and unwelcoming. One receptionist never greeted us, even when we greeted her. During checkout, the receptionist required an unexpected room inspection, which felt awkward. As part of the stay, we could access the beach club, but the water was murky with algae and there were dead fish. The restaurant food was well-presented and tasty, though expensive compared to local options. The broader Mahahual beach area was disappointing. Private businesses have taken over large sections of the coastline-technically not legal in Mexico. Walking along the boardwalk, persistent vendors constantly approach to sell services, which makes the area feel more commercial than relaxing. We went snorkeling but found only a few fish and gray coral, a stark contrast to years ago when turtles and jellyfish were common. Overall, overpriced for the limited comfort and experience.

Está muy limpio el hotel, habitación igual limpia, el tema es que tienen una receptora de mariscos enfrente y ocasiona un poco de mal olor . En general y quitando ese tema, todo lo demás muy bien

Beautiful hotel right in front of the beach. Right on the Malecón.

Solo un poco cara el precio por noche

Piso resbaloso provocó caída de mi madre por lo que tuvimos un salir antes de la fecha programada para llevarla a realizar radios X Quedaron en generarle un crédito que hasta la fecha llega La comida está buena pero sus precios demasiado altos y en USD Mucha bulla de otros huéspedes y en el hotel no hicieron nada La playa no está limpia me toco puro lluvias y para lo que conocí en 2014 Mahahual ya no es el paraíso para ir a conocer En resumen una mala experiencia Mejor ir a Bacalar 100/100 recomendado

This hotel is really pretty, but the tv in my room did not work. Also the beach town shuts down by 6 pm. Which I thought was a bummer. It was only one restaurant open. I thought I could go down to the hotels bar to hang out but the bar also closes super early. If you are planning to visit Mahahual make sure you do all your shopping arriving and eat before 7 pm because you wont find anything open.

Hotel bonito, limpio, agradable, buen restaurante en el hotel y a una cuadra de la propiedad. Una panadería excelente a 6 minutos caminando; el club de playa limpio y bien atendido. Que no me gustó: los alrededores, están muy sucios y descuidados. El pueblo se ve sucio, deben pugnar con la delegación municipal por màs limpieza en la zona.