The hotel is visually appealing but feels basic and hastily built. The structure seemed poorly made with thin walls—you can easily hear neighboring guests—and it didn’t inspire confidence in case of a storm. Although our balcony room was advertised with an ocean view, palm trees blocked most of it, and the strong sulfur smell from decaying seaweed made sitting outside unpleasant. The room had several maintenance issues: the balcony doors didn’t lock, the toilet cover wouldn’t stay up, and the shower head dripped constantly. Service was inconsistent; cleaning staff was kind, but reception felt indifferent and unwelcoming. One receptionist never greeted us, even when we greeted her. During checkout, the receptionist required an unexpected room inspection, which felt awkward.
As part of the stay, we could access the beach club, but the water was murky with algae and there were dead fish. The restaurant food was well-presented and tasty, though expensive compared to local options.
The broader Mahahual beach area was disappointing. Private businesses have taken over large sections of the coastline-technically not legal in Mexico. Walking along the boardwalk, persistent vendors constantly approach to sell services, which makes the area feel more commercial than relaxing. We went snorkeling but found only a few fish and gray coral, a stark contrast to years ago when turtles and jellyfish were common. Overall, overpriced for the limited comfort and experience.
