Mi estancia en este hotel tuvo tanto cosas positivas como áreas a mejorar. Lo bueno: las habitaciones son amplias, las camas cómodas y la vista al volcán es espectacular. El espacio verde también es encantador. Sin embargo, hubo varios inconvenientes: el hotel no ofrece restaurante en ciertos horarios, y la comunicación del servicio falló: no me avisaron para el masaje ni me enviaron la bata prometida. Además, el área verde estaba abierta sin avisos claros, pero al día siguiente nos dijeron que no podíamos estar ahí. También, en el desayuno, aunque estaba incluido, nos cobraron un extra sin habérnoslo aclarado antes. El hotel tiene potencial, pero definitivamente necesitan mejorar la comunicación y la atención al detalle. ¡Ojalá ajusten esos puntos, porque el lugar tiene mucho potencial!

It was a great stay, the place is absolutely breath taking and the staff are very sweet.

Excelente personal, muy atentos.

Stylish hotel, incredible view of Volcan de Agua. It is a historic building with lots of character, great for photos. Original pool out of a fountain. Close to Antigua, 10mn uber or 15mn by public bus. Staff was kind and helpful but most speak limited English, something to keep in mind if your Spanish is limited too. One young lady however was very fluent in at least 3 languages! The food at the "bistro" was very good, unfortunately our last morning we waited a very long time for an unknown reason, whereas the two previous days it was pretty fast. Some rooms are along an important road: they provide earplugs but it can be still noisy at times until 10pm and starting at 5am, so plan your days accordingly. Cannot compare to an Antigua proper hotel since we did not sleep there, but I'd recommend as a good alternative if you cannot find something within your budget there

Property was beautiful. It took about 5 minutes for the hot water to pour from the shower.

Really loved my room. Very spacious. Bathroom was GORGEOUS. One of the few hotels with AC. Staff went above and beyond. Was not aware the breakfast was included until they told me the day I checked out lol. The pool was under construction, and there was never anyone at the bar, so I didn’t get to enjoy the amenities. It was also VERY noisy at night because of the “bombas” — I couldn’t sleep very well the first few days, but I got used to it. It was about a 14-min drive into the city; very affordable Ubers. Apparently the have a shuttle? I would still stay here again despite the miscommunication.

Beautiful and relaxing hotel. Great breakfast. The rooms are right on the busy road and but there is double glazing on the windows which overall makes it quieter than any of central Antigua's hotels. The hotel is just a chicken bus ride from the city.

No spa no relaxing the shops is okay the Room terribly

The location of the hotel is great. The view is beautiful!!

The room was nice but the TV wifi connection was horrible. The pool was nice but they can do a better job cleaning it daily. Was full of bugs and greenery. Breakfast was good. The views is what is really worth it here.

El lugar tiene una vista increíble al volcán de agua! Acatenango y de fuego! Bonito, tranquilo y con mucha paz! Su personal muy amable! Cristian se encargó de estar al pendiente en todo! Muchas gracias!

The hotel was excellent and the staff was also amazing! They helped us coordinate transportation and give recommendations. Really went above and beyond. Would definitely come here again!

Beautiful hotel with very nice staff. Spectacular view. Room was nice but with a very tiny bathroom : additionnal hooks (only one) to suspend towels or cloth would be a plus.

Beautiful location, great rooms. Downfall is breakfast doesn't start until 8am, so if you have any early mornings you don't even get a coffee! I would have thought with a late opening breakfast and a restaurant that is closed a few days a week they should have a few food/drinks available for sale. No store nearby either. The hotel has a shuttle and they charge you to go into Antigua. Overall it's a nice place but definitely could improve in a few areas.

La habitación estaba limpia, arreglada y bien, pero muy fría y no había calefacción. Pedí una cobija extra nomás. Pero la gente muy amable y el desayuno muy rico.

El Hotel es muy lindo! Espacioso y las recamaras limpias con camas confortables. La atención del personal es excelente y los desayunos muy ricos...Solo tuvimos el inconveniente de agua que no salió caliente un día de los 2 que nos hospedamos. De ahí en fuera todo super bien : )

Friendly staff, beautiful room, great location!

Breakfast opens too late for excursions, so you couldn’t even get a coffee in the morning. The staff was very helpful

This place is so beautiful and quiet. It felt like we had the whole place to ourselves. The court yard is such an amazing amenities where we laid in the grass and watched the volcano erupt. I really enjoyed this place just wish the water was hotter in the shower. Also server Leslie was great!!

Our stay was great. The staff were very accommodating and gave great service throughout the entire stay. If it was anything that needed to be addressed they addressed it immediately. Breakfast was cooked every morning to order and it was a real treat. Views are amazing and the location was great. Overall great experience.