Patricia
2,0
/10
Diulas 13 minggu lalu
Hotels.com verified review
I made the mistake of picking a non-refundable booking for the wrong dates, immediately called the property from abroad to try to swap the dates, it was very hard to speak to the relevant department and I followed in different ways for days. I received the confirmation via email that my claim was denied and they wouldn’t offer me the change of dates free of charge. Their delay with responding to my query made me feel an unvalued customer and that’s not a professional representation of the hospitality sector.
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