I have a nice experience. The hotel is close to downtown, and I was able to take the train behind the it to go there. The room and bathroom were clean and the staff was friendly. Besides, I enjoyed the swimming pool since the water was warm.

When I got there, the check in was smooth. The staff person was friendly. The extent of my positive experiences ended there. The entire hotel smelled like an over chlorinated pool, causing a sore throat. My room smelled of cigarettes, despite asking for a non-smoking room. There was a stain and clump of hair on the comforter of the bed. As I left one of the exits, there were two people smoking drugs right beside the door. This is one of the first hotels I’ve promptly left after checking in and seeing the room. I am currently trying to get a refund, but I would avoid this hotel if given the chance. The low price was not justifiable.

Headed out to get breakfast in town because it was not offered at the hotel, and there were people in the parking smoking drugs in a pipe, at 7am. Packed up my wife and 19 month old daughter and we were gone by 11. The hotel staff didn’t seem to care and was happy to tell me I wouldn’t receive a refund for the following night, which was well worth it to get my daughter out of that environment. I will NEVER stay anywhere with that hotel chain again. Also, the bath mat was dirty, had to ask twice for a clean one. The bathtub was stained and rusted, and the air conditioner was a mobile one with the hose duct taped to the open window, leaving easy access for the crack heads in the parking lot to gain entry. Couldn’t leave fast enough!!!

Staff was friendly and helpful. The room was clean but rather shabby. Bathtub needs to be replaced. Toilet moves when you sit on it. Burnt out lightbulb in one of the lamps.

Very basic accommodation

Always clean, friendly staff and easy parking. Only wish it had a restaurant.

The staff was all very nice but the property itself was very old and had not been very well maintained for quite some time. The facility itself, inside and out needs a complete renovation. Tub didn't drain properly and looked like it had been scratched up very badly and was peeling. Door handles were falling off, smelled like smoke and marijuana in the halls, Everything in the gym was broken and dirty. there were long hairs in my bed. There were homeless people and drug addicts in the parking lot hanging out. felt very uncomfortable leaving my vehicle outside. People were smoking outside the front door and leaving lit half smoked cigarettes in the front entrance.

Was a great stay

The tap in the sink fell off. The furniture was shabby. The curtains had holes so you could see the sun coming through in the morning. Definitely needs an update. Bathroom was so small.

More the price than anything else. Just to be a holiday Inn and well kept. Not so much now.

Good place to stay

Our room was clean. The a/c wasn't working but the staff brought a portable unit very promptly!

Looks like the sheets were not washed when we checked in. Dirty! YUK!

Was very disappointed in our stay! Room was not stocked as should be. Front desk lady was hard to understand and did not know where or what the Saddledome was as we were attending a concert there. Location was great for C-train access but said lady could not seem to direct us to closest terminal. Will not be staying there again.

Stayed May 25 to May 29. Rooms do not have air conditioning instead they had a portable air conditioner that ran constantly. Carpet had several stains of unknown origin. There were no room darkening curtains only a thin white curtain which did not block the light. There was no elevator. Had to get Staff to carry bag down a set of stairs...not good!!! No restaurant on site. And the best was a worn out thread bare couch that i wouldn't let my dog sit on so disgusting. Staff were very nice.

Bed was very comfortable and staff is very friendly, however, Macleod Trail in front of the hotel is very busy and noisy day and night. The photos of the bathroom and gym did not reflect the photos shown on Expedia or their website. The bathtub and sink had seen better days and the gym had out-of-service equipment. The hotel was full so there weren't other options. The pool is rented out to swimming classes so it may not be available at all times.

Room was very clean. Lots of parking. They accommodated my request to be near my friend's room. Overall happy.

No ice machine, water or pop machine. Handle was broken off the sink tap when I checked in they fixed after I brought it up though but constantly leaked after. Kids were excited for the pool we went to find a full pool of swimming lessons going on so don’t plan to use the pool. Bring your own pillow they weren’t great. Room was a bit smaller than most I’ve seen. Place to sleep however I’d spend the extra money to stay somewhere else next time

Excellent stuff and, very good experience

The hotel is okay for a quick overnight. Our room was clean. It didn’t have a coffee pot but had coffee pods. The bed was hard and the pillows went from very full and fluffy looking to totally deflated in to time.