Rating & Review Keseluruhan Rivana Hotel

Rude receptionist that works there during the day. I arrived there at 10.40am after 12 hours flight for one night stay until my next flight at 5am the next day. I was only planning to stay there for less than 14 hours. Receptionist told me that he would change me 50% of the stay for an early check in and then gave a discount to 25%. I travel a lot and I never had a situation like that. He said that the room is not ready but if I pay apparently the room will be magically ready. He completely disregarded that I was there with my 5 months old baby who was also tired after a long flight and we only wanted to sleep before our next early morning flight. Also, there was no hot water to take a shower, the water was barely warm. And lastly, anyone who wants to use pool or sauna would need to get outside of the hotel and walk on the street to get there.

5 stars for employees and efforts they gave to provide service. My in room air conditioner was not working properly, but they brought a portable air-conditioner to accommodate me. Thank you

I stayed at this hotel with a friend and had a wonderful experience. The check-in was smooth, and the reception staff were exceptionally friendly and supportive. Special thanks to Jalolidin, who went above and beyond to help resolve a booking issue by coordinating with Expedia customer care. The breakfast was delicious, and we enjoyed the Turkish hamam. The location is very convenient, and the staff were always ready to assist—whether it was ordering local food after our late check-in, arranging transportation, or helping me place an order at a nearby clothing store. Everything was great!

Nice and clean!!!

Excellent hotel at good price.