Beautiful hotel with a gorgeous garden. Helpful and friendly staff

Staff were fantastic. We had to get moved out of our first room due to bad sewer smell from bathroom. The second room was dated, dilapidated. Shower door handle loose, rain shower head broken and sprayed everywhere. Cracked tiles on the step to the bathroom. Stain on carpet under desk, bed was so uncomfortable, it was like a mattress that most would throw out. Not sure why more money isn’t being spent on the “servant quarters” bedrooms as this place had a great reputation. Maybe some of the profits should be spent on updated this tired looking hotel. Doesn’t have to be modern, just made liveable.

Yes

A grand place to stay. Excellent situation.

Great staff.

Clean friendly warm

Absolutely faultless. Staff so very pleasant. The room was fantastic. Will be staying again in the future. The decor was something else.

Yes the room bc was spotless and all the staff were lovely and nothing was too much trouble….

Spotless

Friendly staff and lovely location with great gardens.

Clean, comfortable rooms, great staff. Lovely breakfast. Fantastic location.

Friendly staff, clean room, very nice dinner and lovely outlook.

Friendly and accommodating staff. Excellent food. I will definitely return.

Warm room, welcoming staff, and excellent breakfast 10/10 all round Even had Vegetarian and gluten-free breakfast!!

Staff were friendly and professional. Enjoyed a wonderful hotel within walking distance to everything in St Albans

Excellent all round

We could not fault anybody or anything. A thoroughly enjoyable stay.

We did not have breakfast at the hotel but went out locally,amazing area and views around the hotel peaceful and safe.staff were friendly and helpful.

Delicious breakfast

Excellent stay in an accessible room which was well equipped for people with limited mobility. Breakfast (on two mornings) was very good, although odd tasting sausage! In the bedroom a cupboard containg tea and coffee making facilities was designed such that a standing person would,, as i did twice, crack their head on a unprotected glass shelf above the beverage making facilities! This is really an obvious safety issue. Staff were very helpful and friendly. I would stay again when next in St Albans.