The room had stains on the wall in all of the room including the bathroom

The hotel is in a good location however the couple that was staying in the room next to mine where continuously fighting and arguing with each other until the early hours of the morning with one night them playing loud music until 5am which if you are in Newport for work and cannot sleep due to this is not good

It was ok stay here the members of staff was friendly and that is the key when you doing these type of business

Ok

I would stay here again

Amazing ppl

All staff were amazing helpful.very welcomeing pnly downfall being in attic room even tho when booking it was put in note need easy access.not attic room. Room was booked by hotels.com went through expedia and the room they put me down for wasnt same as what i ordered so hotle upfraded my room Only otger problem was gap in window with extremely bad winds And bed under window wasnt very nice the first 2 nighrs expedia who

Good

The room was clean and comfortable, and the receptionist who attended to me was courteous and attentive, making my stay pleasant.

Clean linen on bed, shower had 4 leaks and grime in corners, carpet hoovered but wearing thin with lots of stains. Very noisy guests, one occassion police came through at 4 am, other night birthday party until 02.30am, wedding party load music until 12pm midnight, one can hear next room tv easily making it difficult for peace and sleep. Price may seem cheaper than competition but only by £10-£20 per night.

The room smelt of stale nicotine. The shelf with the kettle on was not fixed and wobbled. Windows were wide open and it was a really cold evening. Thankfully an extra heater was provided.

The room was perfect. The guys on reception were great. The room was excellent value for money

Amazing value - the room was extraordinary cheap. Because of that, I can forgive a fair bit such as a blpcked shower and that a lot of the decor was rather tired (although the place was obviously part way through a refurb). Facilities wise it was basic, but did have everything you really need (desk, tea and coffee facilities) if you don't mind a shared bathroom and no restaurant.

Only downside not advised of a party on Friday night which went on till 2am Saturday would have been nice to have been informed about it

All round absolutely perfect, I could take the bed home with me it was really comfy. 10/10

Goinn̈g to stay agai

Da vi ankom var hotellet under renovation, så vi havde intet strøm den første dag og kun strøm fra kl 17 de efterfølgende dage. Der var heller ikke gjort ordentligt ren ved ankomst.

Excellent service and staff 👏 👍 👌 😀 thank you Zayd,Fara, Shalla, Nish,Samar, Adil, Delia, luminita, Shaan, Veronika, Nikita, Mirela and Suzie for looking after me. Kind regards Ady , room 1

After driving all the way from Scotland for over 7hrs, only to be met by a rude receptionist that kept me t the lobby for over 30min with no regards for how tired i was, i decided to find a better hotel. Nd the hotel looks nothing like the images online. It was n absolute disappointment. I didn't even get a refund anyways. Perhaps the worst hotel ever i got on a business trip.

My Property was stolen, on my 1st day; almost certainly by a member of Staff; the Police are involved. The Hotel appears to be, recently, under new Management and they are taking bookings before basic Fire Safety has been put in place; making things worse by ignoring key Fire Safety Regulations. The rooms are ok, with a couple of 'quirks'. All in all I'd give this place a miss. I have also reported them to the Gwent Fire Safety Authority.