Beautiful clean room presented very well, ideal location for walks in the fells or just nipping into Ambleside town for a drink, would recommend this place to anybody

Parking on site was tricky due to narrow bays and large cars very close to white lines. Room and terrace were very comfortable and well appointed

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Clear welcome instructions. Clean room. Comfortable bed and excellent pillows.

For one of their best rooms it was shocking. One window wouldn’t close so was letting a constant draft in, tiny heater in the room did nothing. Holes in the walls, stains all over the carpets and wires dangling down. Left within an hour of being there. Requested a refund as the owners said I could, then it was denied as expedia classed it as “poor service” and they didn’t like that. Absolute joke.

Modern, clean, spacious

Size of room, quality of bedding and towels

Clean room. Bed was so comfy! Sheets were super soft. Lovely place to stay and would book again.

Lovely room, very clean. Great it had free parking.

Great location. Easy access to town centre. Parking is easy and secure. Room needs refurbishment. Shower cubicle is small and even not got a caddy to place the shower gel and shampoo. The drainage was clogged.

Clean room, easy to get to

Lovely room with everything you need. Very comfortable stay and no issues with parking. Excellent value for money, would definitely book again.

Very poor standard of accommodation with stale odours in room.

The room was comfortable overall — the bed was great, and the shower room was a good size, I liked the decor and the decorations. The main areas of the hotel were clean and tidy and parking was very convenient, though spaces were a little tight and filled up quickly. Very convenient location to explore the Lake District from. Check in process was efficient. That said, I did notice some issues with the room’s condition. There seemed to be a damp problem (present or past I’m not sure!), with thick condensation on the windows, remnants of wet patches on the walls and a musty, damp smell on arrival. The shower room also had some mould on the ceiling and the grouting around the shower was black with mould, which could do with a more thorough clean as I have to say, I thought this was fairly foul! It’s a very common thing to happen in a shower but it’s also extremely easy to clean (before it gets to this stage) and keep on top of. The radiator and towel rail weren’t working which was nothing more than a slight inconvenience (not cold enough to need it yet really!) but it did mean my towels stayed damp throughout my stay - I think the towel rail may just need bleeding as the bottom was hot. Despite what I’ve said above, I would stay here again purely as it’s an extremely convenient location to explore the Lake District and Ambleside and in general the room was fine and comfortable. But the mould and damp stop me from wanting to give this place a more positive review and rating.

Only 10min walk from shopping & restaurants so accessible

This hotel definitely needs a revamp. Stained carpets, no lock on the bathroom door. Definitely no soundproofing between the rooms as we were kept up all night by people flushing their toilets at all hours and no staff around to rectify any problems you may have apart from an email address. I would advise not to stay in the hotel itself but to choose the outside garden rooms we had stayed in previously as they were bigger and had a more recent makeover.

I booked this as a present for my son and his partner they said the place was lovely comfortable and clean check in was very easy and would definitely stay there again

It was such a lovely room and the bed was very comfortable, managed to get a parking space and walk whilst at the hotel

Very unwelcoming.

This is a scam! I booked a room after looking at the pictures, which clearly showed a bathtub. But when I arrived, the room I got was completely different and didn’t have a bathtub. When I complained and sent pictures to their service team showing what I had booked, they said, “We don’t have any record of that in our system. If you want, you can cancel for free.” I came all the way from London with my family how could I just cancel and start searching for another place at that time? This was extremely disappointing and unprofessional.