We stayed at Narayan Kothi, Varanasi for 2 nights and overall had a comfortable and pleasant stay. The rooms and hospitality were good, and we enjoyed our time at the property. However, there are some areas that need serious improvement, especially food quality and service follow-up. I ordered Dahi Kebab during the stay, after which I suffered food poisoning. The hotel should urgently review its kitchen hygiene and food quality standards. I had also ordered plain moong dal for my 7-month-old daughter, but it was prepared with rice mixed in it. When I took the food back to the restaurant and raised the concern, the staff denied that anything had been mixed. This was disappointing, especially because baby food needs extra care and clear communication. On another night, the team forgot to send the moong dal order altogether, and it finally arrived after around 1 hour 30 minutes. This kind of delay is difficult to manage when travelling with an infant. Also, the hotel team clicked our welcome pictures on arrival, but when we later asked for them, we were told they had been lost. This was disappointing, as guests expect such memories to be handled carefully. Overall, the stay was comfortable, but the hotel really needs to improve food safety, baby food handling, communication, and service reliability.

Hotels.com経由で予約済みにも関わらず、予約確認出来ず。スタッフの対応は高圧的で、Hotels.comのAIサポートも役に立たず途方に暮れた。スマホのサイト内の予約確認と領収書で何とかチェックイン出来ましたが、用意されたのは本来予約した部屋ではなく、館外に増設されたコテージタイプ。天井が高くて快適でしたが、木造で壁が薄く、隣りの部屋の話し声や物音、レストランでの夜のパーティー、更には道路に面しているため夜中の野犬の吠えなどで、3泊中2泊は眠れず。バルコニーはあるが、日中は暑いし蚊が多くてとても居られない。椅子に座ったら、クッションの底から釘が出ているらしく、痛みで気がついて枕を追いクッション代わりにして何とか座れた。 設備は、持参したコンセントのアダプターでも電圧が弱くて機能せず、USBポートからの低速充電で何とか凌いだ。ヘアドライヤーがないためリクエストすると持って来てくれたが、何故か翌日回収され、次の日は使えず。ハウスキーピングは基本無く、リクエストベース。スタッフはいつも笑顔でフレンドリーでしたが、ホテルの総合的な質としては平均以下。本館の方は分かりませんが、コテージはお勧めしません。

Friendly staff. Delicious breakfast. Lovely room with balcony

Room was a decent size and clean. Good restaurant for evening dining.

Great location however the hotel lacked maintenance & rooms need a thorough clean. Floors were sticky, towels stained & our rooms had a terrible smell. The breakfast was terrible. Some staff were helpful but I would definitely not recommend this hotel.