Vincent
4,0
/10
Diulas 14 minggu lalu
Expedia Group verified review
I cannot say that I would recommend this hotel, and there is a large disparity in quality of accommodation and service between Hotel Metropole in Venezia and Taormina. I would recommend considering any other option first.
Key takeaways:
We had a king suite in July, so during peak season.
The room was not ready for our check in and we had to wait for it.
Room cleaning was clearly an issue for the property as the room was not refreshed until 5pm.
The light switches in our room did not always work and the first night we had to power off all electricity to get the lights off.
The skylights seemed to have a controller to close them that did not function and thus the room was flooded with daylight by 6am each day.
When we went to check out we asked for a later checkout which they said was impossible due to a full hotel, there are several flights of stairs so when we went to check out we then had to wait 30 minutes for the porter to get our luggage.
Breakfast, hospitality, and the pool service were all below expectations for the price and five star rating.
Please consider other options before this one.
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