Good breakfast included,, parking available for your car. 7 Caldos Restaurant 😋in front of the Hotel..Laundry service available too. Easy and short walk to the Lake.

Such a bad experience. There was a roach and spider in the room. The only fan in the room was broken. The hostel (because it is not a hotel) is under construction. It is dirty all around. Breakfast was awful. There was no has to cook, the lady that serves the breakfast was really not well prepared and presented. The fruit tasted like onion and the coffee was watery. The complimentary coffee they offered had dirty cups that you have to carefully check which was clean to use. We left after the first night. We could no longer stay there.

Buena ubicación

El hotel está en remodelación todo el Lugar no estaba limpio y los servíos de agua no funcionaban el personal poco atento. Nuestra experiencia no fue favorecedora.

No hay agua caliente.. amenidades de mala calidad y desayuno muy poco

El alojamiento no tenía agua caliente, rara vez salía, aveces nisiquiera salía agua !!!! No había !!!! No te podías bañar, lavar los dientes, usar el baño. Les falló en lo más indispensable, y perdimos una reserva por estar esperando por que pedían paciencia, cuando uno viaja desde otro país no puede esperar y perder la agenda

Not used

O hotel está em construção. Ficamos no terceiro andar com o quarto todo mal acabado, as portas sem portal, o banheiro péssimo, não tem lugar pra pendurar toalha e sabonete. A toalha suja com cabelo. Cortina sem blackout, Wifi ruim. Foi a pior hospedagem que fico a tempos.

It was ok

Great stay and fast checkin

Fair place to stay.

Nice place close to restaurants and attractions

We got an upgrade on the third floor with steep steps and the entire floor was still under construction. Staff is very nice and location good.

Petite auberge tranquille au centre de Panajachel. Petit déjeuner dans un beau jardin. Excellent restaurant 7 Caldos

Clean room and staff

A lot of bait and switch for this hotel and that's why I am giving it a very low score. The stock photos are of finished and decorated rooms published by Expedia bylut the one we got was not totally finished and see signs of dry mold , watermarks from floods, hole in the wall, and unfinished decor. The third floor where this bedroom was located was not fully enclosed and you can see that the walls are not fully erected. Also the breakfast is really bad and doesn't look like the stock photos. I feel like I have been duped and scammed. After we checked in about 1 hour the electricity to the hotel and half a block around it lost power.

Algunas veces no había nadie en recepción , el desayuno incluido estaba muy básico , el agua de la regadera salía muy tibia tirándole a frío. Fuera de ello el trato y la ubicación fueron buenos.

Great location by the ferry and the market. Rooms are very spacious, grand, clean, great views of the volcano from the window. Amazing staff.

not so good

TERRIBLE !!! It was the worst hotel that I have stayed. I went with my son and my two nephews. The walls and door were dirty, the soap from the previous visitor was still there, when I opened the faucet, the top came off, the shower curtain was the plastic one that you put under the main curtain, and cheap hooks, and with mold !!!!. No A/C, and the fan was extremely noisy. My nephews room was worst, spider web behind the bed the towels were so used that they have holes, mold also in the curtains, disgusting. When we came back from a night in town, the door for the lobby was locked and nobody was at the front desk, we had to look for the keys in a box that we found at the reception area, it took us an hour to find the right one. Breakfast was included, because I wanted coffee before leaving I went to the "terrace", and when I asked for milk for my coffee, they told me that it was extra and I was going to be charged. What???? I don't recommend this hotel to anybody, don't be fooled with the pictures. Not even a nice entrance. Terrible experience.