There was nothing we didn't like about the Hotel. The whole hotel has had a massive upgrade / renovation and for the cost of the accommodation, it represents top value. We ate at the restaurant , ( reluctantly ) after reading some less favorable reviews , and decided the reviewers, who had left those reviews must have woken up on the wrong side of the bed. The food was delicious. The staff were really friendly , helpful, and seemed to care. If they didn't care they made a very good job of acting. My wife and I would highly recommend the "Pen"

This grand old pub was beautifully refurbished just over a year ago, with William Morris decor apparent everywhere. We were particularly impressed by the young staff who work hard. We were greeted warmly by Ryan who was a stand-out team member that seems to spend most of his life in the pub. Our room was stylish and immaculately clean on our arrival. There was a fantastic community feel to the place and a number of locals chatted with us. The experience was completed by good food and well-kept beer. The daily cleaning team were fab and fussed around us delightfully to ensure we had everything we needed. Defined protocols for daily bedroom cleaning would help - we returned on some days to find that some bins had been emptied and not others, and our bed was not re-made during our stay. Better quality bed linen would also enhance the experience. All-in-all the Pencelli Arms is a real gem in the Welsh Valleys. Now that we have relatives in the area, we will be back!

The room was amazing. The pub downstairs was very welcoming and a lovely place to have an evening drink xx

Great staff stylish rooms great food

My room was Tylecoch (sp?), a small double, possibly a squeeze for a couple with suitcases but it was fine for me. The space is well used. It was recently renovated and modern. The en suite bathroom is stylish and I liked the "rain shower" shower. Complimentary bottled water and biscuits supplied! The bar/reception staff and the cleaning staff were Welsh-friendly (the best kind!) and helpful. The parking is not private - it was across the road in Pencai Terrace - no problem finding a space except at the end of day of the nearby school. It's clearly a thoughtfully managed business: recommended!

Hotel clean, fresh and welcoming. Parking was difficult as not off road, rather across the road in a side road, which was extremely busy. We had contacted to ask if 2 clean mountain bikes could be stored and were told yes, but on arrival the bar staff said no. Lucky could move the car contents about to store them inside. The bar was busy on the Friday evening with a welcoming environment.

Was absolutely beautiful

Our room was excellent - recently decorated with good facilities - our only problem was with the shower (no instructions). We had an evening meal which was very well presented. No breakfast available but there are coffee shops and cafes in the village. The staff were very helpful. We would happily stay here again.

Very clean and friendly staff. Be advised that only the pub is air conditioned if you travel in summer.

Rooms were lovely, modern and spacious. Great bed and shower. Staff very kind. Recommend requesting room that does not overlook their outdoor bar seating area. That was very disturbing until midnight Saturdays.

Nice hotel with friendly staff, a good place to base yourself for exploring the area. Parking can be a little difficult

Parking a bit of an issue but we had a blue badge. We would definitely stay again

Lovely room, friendly staff. Would definitely stay again.

Love the restaurant / bar as well. Many delightful options that would satisfy just about anyone.

It was a clean and quiet room however a little far from Cardiff but still nice

Great place to stay parking wasn’t easy and very busy place all around

Superb hotel - immaculately clean, friendly staff and efficient. Would highly recommend this hotel. Used by locals with a great pub vibe. 10 out of 10

Staff very friendly, the hotel was clean and very presented and the beds were very comfortable.

Clean rooms and friendly staff

Lovely hotel. The staff were friendly and helpful. Rooms tastefully renovated, very clean and confortable. Excellent evening meal. Breakfast at the hotel would have enhanced the stay.