The staff is very friendly but management is occasionally unavailable to assist. When we arrived our reservation couldn't be located by the inexperienced front desk clerks. But we did get resolution with the manager who was accommodating. Our room was missing the AC controller so we had to tolerate a warm room for the first night.
Being in Laos though, service is not up to western standards.
The property must be accessed on very bumpy roads but taxis are readily available. The location is quite peaceful as it is off the beaten track. Altogether, a pleasant stay considering the hiccups and at a very affordable price!
