The property was very nice, my only suggestion would be adding a stair rail on the outside of the stairs

Clean, every amenity you would need. Heart of shinjuku, walking distance to everything. Definitely recommend

Great location for exploring the city. Close to the subway station. Easy to get around

We loved this property with space for the whole family. Very convenient location, close to the subway, restaurants and 7-11. Very clean and communication was easy and responsive.

We loved staying here! 7/11 is 30 seconds away so easy to grab a quick breakfast. Train stations are a 5/10 min walk away. The room itself is huge and great if you like to hang out at your hotel. The in room laundry was extremely helpful for us, and the room was clean. It’s a bit tucked away in location, which we loved because it was quieter at night! Definitely recommend this, whether you have two people or five!

Modern, with washing machine/dryer.

It was hard to take an ID photo on the pre-registration screen at the property. The camera lense could not capture the image.

Beautiful and spacious apartment near all the shopping and restaurants one can hope from Shinjuku. Subway station one block away. Very clean with great amenities. It was an excellent experience!

The location was perfect. The only cons were that the washer and dryer were a bit slow, they didn’t have a place to store luggage after checkout for guests with late flights, and the bed was a bit hard.

Great location and value for the money. No complaints.

Very good clean

Très beau logement propre, mais matelas très ferme. Merci!!

The location was great and the room was spacious and well equipped. The beds were incredibly hard and uncomfortable. Probably ok for a short stay but we struggled for a week long stay. Also it was unclear in the listing that this is an unmanned hotel. Not an issue unless you need luggage storage or want to transfer luggage between hotels.

Amazing location and superb new room. Perfect for a family of 4 and exactly where you want to be in Tokyo. We’ll be back for sure!

My family of 5 (3 teenagers) stayed in one of the larger flats and it was terrific. Spacious, clean, well appointed, new, and conveniently located. Check in is fully digital and you need to follow their instructions before you arrive - pay attention. Otherwise, this is a great hotel and we really enjoyed staying there.

Absolutely loved this apartment hotel. We walked in and the room smelled so good. Great amount of space for my family of four especially considering the standard for the surrounding area. Super clean and within walking distance of the hustle and bustle of Shinjuku and Golden Gais. Close to subway station and 7/11 is 300 ft away. One issue is the bed is hard but overall would highly recommend 10/10 experience.

good

Thank you! We enjoyed the stay. Few quick small things. Luggage storage was closed. Toilet and bathroom , ac might need English translation that can help us

Floor beds are extremely hard and uncomfortable as we are not used to sleeping on such hard surfaces. Room was very warm but because you sleep on the floor it gets really cold at night Very spacious room. Located on side street so generally quiet, but when someone races there it becomes extremely noisy. There is a massive green exit sign above the door that’s always on and it’s extremely bright plus there are some other annoying bright lights on the ceiling that can’t be turned off. If bathroom door is kept closed the bathroom becomes very cold as there is on heating in there. English instruction to the washing machine would be very helpful as 15 minute cold cycle (that what they want you to use) does nothing.

Our first hotel and visit to Japan, the Illi property was beautiful, clean and perfect for our family. We used the washer/dryer daily (which was HUGE for a family with small kids), and loved the kitchen amenities. The space was large and allowed our family to unwind after a long day of walking and exploring. Highly Recommend.