We were given wrong access codes. The toilet was clogged upon arrival. My pregnant wife, during our anniversary, was in dire need of the restroom but they did not have a plunger. After an hour of waiting, we were brought a plunger and the employee handed it to me and WATCHED ME unclog the toilet. Additionally, we were in town for one night, and could not get ready for our $1200.00 comedy show due to their being ZERO HOT WATER THROUGHOUT the building for us to take showers. There were vagrants roaming the halls and harassing us as we entered/left. We tried to get a refund through Block House but were denied and offered a free stay. We sprint $4500.00 to celebrate our anniversary/pregnancy (as we live in Edmonton) so this offering was not reasonable. The $400.00 refund would at least cover the displeasure of the stay,