ボリナオのヴィラ

My family and I enjoyed our stay here, especially with the nice pools! It would have been good to know that one unit actually had 2 rooms with 4 beds, instead of saying max of 4 persons in one room. It made us overbooked for 9 persons, because we thought we needed 2 rooms. We were given 2 units with 2 rooms each, giving us 8 beds. The info was misleading. We ended up taking another night and paying extra for 4 persons.

We stayed in family room that smells like molds. And that smell lasted the whole night even if we opened our window and doors. I guess that room was not occupied for so many months. I am frustrated with how we were supposed to be in two rooms that I booked but when I check in, the receptionist told me that the room I booked was only good for 4 pax. This led to our decision to upgrade it to Family room. My guests include 3 kids and 11 adults. Even our clothes absorbed the moldy smell. Photos posted on this resort seem to be different from the actual look. thanks!

Poor customer service. Place was overbooked. There was no receptionist to speak with and place looked pitiful. It should be banned from your platform. It does not represent the true image and ambience as it claims to be. The awful and worst experience for my family considering we travelled a long way only to be disrespected.