Disney On Ice presents Magic in the Stars World Tour in Jakarta

24 April - 3 May 2026

Istora Senayan, Jakarta

Ticket presales will start from:

• BCA Presale: 3 February 2026 at 10:00 WIB - 8 February 2026 at 23:59
• Visit Disney On Ice booth at BCA Expoversary 2026 (ICE BSD, Feb 5 - 8) to get a special BCA Offline Presale offer
• BCA Presale 2: 11 February 2026 at 10:00 WIB - 12 February 2026 at 23:59 WIB
• Public Sale: 13 February 2026 at 10:00 WIB

For more information, visit bca.id/disneyonice.

Yes, tickets are valid for customers from all countries.

Yes, ensure you use the name and ID of the person attending when exchanging tickets.

Please ensure your Debit or Credit Card is activated for online transactions on Traveloka. Double-check that all details are correct and that you have a sufficient limit for your purchase. For more information, please visit your bank's official website.

Up to 8 tickets per transaction.

Free entry for children under 2 years old without seating.

• Presale tickets can only be purchased using BCA Virtual Account, BCA Oneklik, BCA Debit Mastercard, BCA Credit Card Visa/JCB/American Express Platinum Card.
• General Public Sales can be purchased with Credit Card, ATM & transfer, Direct Debit, Indomaret & Alfamart, UANGKU Balance, Paylater.

Yes, you can choose your seat according to the selected category. The seat number will be confirmed after the payment is successful.

For the best experience, make sure to follow these steps:

1. Use a compatible browser like Chrome or Safari on a PC/laptop.
2. Log in to your Traveloka account or sign up if you don’t have one, then refresh the page.
3. Ensure you have a fast and stable internet connection.
4. Search “Disney on Ice” or “DOI” on Traveloka, find the homepage banner, or visit https://trv.lk/DOI-2026.
5. Choose your visit date, ticket category, and time slot.
6. Select the number of tickets, then click Choose Ticket.
7. Proceed to seat selection, pick your seat number, and click Buy Now.
8. Enter payment details and complete the checkout process.
9. Double-check your order summary and seat number before confirming the purchase.
10. Provide valid ID details during the purchase.
11. Complete payment within the given timeframe.
12. Once the transaction is successful, you'll receive a confirmation email and e-ticket.
13. Bring a valid ID matching your e-ticket name on the event day for entry.

Note: You can purchase up to 8 tickets per transaction. If tickets are sold out, make sure you’re logged in and buying within the regular sales period.

You will receive your e-ticket immediately after completing the payment.

Tickets are non-refundable according to promoter regulations.

Unfortunately, tickets are non-rescheduleable and non-refundable for any reason, including sickness, accident, bad traffic, etc

Tickets are transferable, but not for resale or commercial use. Violations may result in cancellation without refund.

Once an e-ticket is issued, it cannot be changed or upgraded.

Your ticket is valid only for the date and time you selected.

Present your e-ticket at the venue gate with a valid ID.

You can use either the digital or printed e-ticket. Printing is recommended in case of poor signal.

Find your e-ticket on the My Booking page in the Traveloka app. Keep your e-ticket safe, the organizer is not responsible for its loss. Only the first person to check in with the same ticket code will be allowed entry. Present the digital or printed e-ticket at the venue gate for entry.

No, entry is on a first-come, first-served basis.

Yes, as long as you have your e-ticket and valid ID.

Yes, but flashlights, professional cameras, or drones are not allowed.

No. Re-entry is not allowed once you leave the venue.

• Selfie sticks, umbrellas, and opened medications are not allowed to be used inside the venue. 

• Laser pointer, and outside food and drinks are strictly prohibited.

• For security, the organizer has the right to inspect all attendees' belongings at the security gate.

• The organizer is not responsible for lost, stolen, or damaged items. It is recommended not to bring valuables.

• The organizer may remove any violators from the venue, and tickets are non-refundable.

• By participating, you agree to allow the organizer to use your images for video and audio recording.

• The organizer has the final decision in all matters.

Promoter hotline service: +62 877-7389-3943

Entry starts 1 hour before showtime. Please check your ticket for the correct date and time, as there are multiple showtimes available.

If no seats are available, it means all tickets are being processed by other customers. Try selecting a different time or category, or wait for availability.

Presale tickets can only be purchased using BCA Virtual Account, BCA Oneklik, BCA Debit Mastercard, BCA Credit Card Visa/JCB/American Express Platinum Card.

1. BCA Card holders can purchase Disney On Ice tickets earlier than general sales.

2. This exclusive offer is available for all BCA Debit and Credit Cards.

3. Follow the purchase steps as mentioned, and when reaching the payment page, only BCA Debit and Credit Card options will be available.

4. After completing the payment, a confirmation email with your Disney On Ice e-ticket will be sent.

The special selling period from 3 - 8 February 2026 and 5 - 8 February 2026 is exclusive to BCA cardholders and requires BCA Debit or Credit Cards for payment.

Please contact the operator on-site for help. A printed ticket is recommended in case of a poor signal.

Please try the following:

1. Refresh the page.
2. Ensure you have a stable internet connection.
3. Switch to a different device (Desktop is recommended).

We apologize for the inconvenience. If you are experiencing this issue, you can try these 2 options to proceed with your payment:

1. Please open the mobile website (mweb) again and continue your payment there.
2. Alternatively, you can go to "My Booking" in the app, find your booking, and complete the payment from App.

Yes, but make sure to show all e-tickets.

You cannot proceed as your booking details are already recorded. Go to "My Booking" to complete your payment for the pending booking.

Don’t worry. If the difference is minor, you can still enter the venue by simply showing your e-voucher. If you need further assistance, please reach out to the staff at the location.