トムレイク ホテル

I stayed for my first visit to Ghana. This hotel is located near airport. It maintained clean. Internet quality is enough for checking e-mails and browsing websites. Shower is hot while I could not adjust tempreture satisfactory for me. I found some foreign agencies using the hotel to have meetings, which may indicate facilities of the hotel are not bad. There are not many shops in the area.

Great location, wonderful customer service.

I had a terrible experience at this hotel. During a rainstorm, our hotel room flooded — water was literally pouring in through the door. I slipped and fell on the soaking wet floor, and all of my belongings that were on the ground got drenched. The hotel moved us to a different room, but that one had no hot water and a horrible smell. It felt like a downgrade, not a solution. What’s worse is that the staff never apologized for what happened and refused to offer any kind of refund or compensation for the inconvenience, damage, or injury. I’m shocked at the lack of accountability and basic hospitality. I would absolutely not recommend staying here, especially if you’re expecting safety, cleanliness, or even basic customer service.

I was charged for a room, he hotel had no rooms available, have not received any refund. Had to drive around with my wife and 18 month old baby late at night to find alternate accommodation.

I know this hotel is new to Expedia and they probably have not figured out how to work with them. I booked an pre-paid through Expedia and as I got close to my arrival they told me that they do not have room. The relocated me to a lesser quality hotel where we were not the only ones that this happened to. They are either incompetent or this is a racket to collect more money for a less desirable location. I do not recommend staying here at all!