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Always a pleasure to stay at a Best Western and Hovell Tree In will not disappoint.

Clean room, smells nice

Room was very clean and spacious

Pool and spa is not heated at all plus the bar I never saw open and was told happy hour dosnt exist there anymore yet their website states it does.

As always the room was clean, tidy and well appointed. The restaurant meals (lamb shank & barrumundi) exellent and well cooked. When requesting the restaurant bill be placed on my account, I was informed that this service was now only available to corporate clients not private citizens. I felt undervalued. I thought that management ought to be trying to enhance customer experience, not degrade it! Fortunately, the head of service recognised that my wife and I were customers of long standing (25 years) and fixed the problem. On account of his intervention I will give the Inn another try in three weeks time. If we as private citizens are treated less than corporates again, numerous other venues are available.

Clean and comfortable room.

Very clean room, bed was comfortable, checkin easy

Large room, nice biscuits

Staff were very accommodating Bed very comfortable Very clean rooms

The room was clean and the beds were comfortable. The things I didn’t like were the kettle too hard to fill up. The only tap was in the bathroom sink. No face washers were supplied. Although I enjoyed the pool it was a little hard to get into. Steps too high and very slippery on the bottom.

Glad the lift is fixed! Some more crockery and cutlery in the room would have been convenient and some larger tea/coffee mugs would be appreciated.

REception staff were wonderful, room was comfortable, bed very comfy, loved having a balcony and view over the vacant land.

The room was clean and quiet, staff efficient and polite. The lack of Restaurant service this far into the New Year was disappointing but Albury choices are plentiful in the city centre

There was no breakfast

Clean room, good location, pleasant staff.

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A very good hotel with undercover parking and nice on site restaurant. Rooms are comfortable and mostly very clean. It was disappointing to find small dirty marks on the bed sheet when we went to bed. We've stayed here many times before and this was the first time there's been an issue, so I'm sure it was a one off problem. We'll stay again and I'm happy to recommend this hotel.

Very clean, friendly service and lots of space in the room

Could not believe the restaurant was not open for breakfast, lunch and dinner. So can’t really rate this motel. Staff seemed pleasant enough. Otherwise would not stay here again as it was holiday time and there was no food available and this was not stated on Expedia when booking. 😞we booked because there was a bar and grill.

Very well organised. Ill go again on the way back home.