クリスタルブルック キングスレー

It’s a lovely spot to stay. Ideally located. Luxurious & very well staffed. Very happy.

Room was not clean and iPad needed to order food or do anything was flat. Reception staff were very helpful trying to assist but didn’t seem empowered to do anything to compensate.

The room was clean and comfortable. The refrigerator worked properly. (BIG issue for me. Most other stays, its luke warm). The staff were friendly. The location is good, close to everything. BUT Breakfast... Only one guest ate Breakfast, the other stayed in bed. The hotel charged us for 2 eating breakfast 3 mornings in a row. $117 overcharged. And unwilling to refund. For this reason, won't go back. Will stay at Ridges only 300 metres away next tim

Lovely hotel with great staff. Bed nice and comfy. Room service was very quick and tasty food

This hotel exceeded my expectations in terms of layout, style, comfortably and the hotel scent. It was completely let down by a few staff interactions. Between housekeeping, being extremely poor for our room Refresh, towels being taken not replaced, Calling the front desk asking for these to be replaced and then being questioned why we needed more towel towels opposed to just saying yes. Asking questions of the Front Desk and no one knowing answers that were pretty simple things. Any requests for things to be delivered to the room took multiple follow ups.

The room was very clean and tidy, the staff was very friendly.

Parking, breafast, organisation

The staff the room everything was perfect. It’s a beautiful place. I’d recommend it to anybody. Great location central super.

The cleanness of the room, and topnotch customer service

The room was lovely and very comfortable.

Great location

They have wonderful modern amenities, the room was spotless and the service was friendly. :)

Great room, really well designed. Excellent staff and the valet parking was fantastic.

Overall, enjoyed staying in this hotel. Good location for exploring the city and eateries. Liked the interior of room which is morden and chic. Check-in/out staff were helpful and efficient which made smooth process. Also really liked the idea of filtered water tap facility on corridor, which was useful. The reason I didn't give 5 star is the housekeeping issue. We stayed 2 nights but didn't empty rubbish bin and didn't vacuum bathroom floor so I could see long hairs on the bathroom floor. I didn't expect this service with 5 star hotel. One more thing I'd like to mention is that, would be better to have more towel haning hooks in the bathroom as I found a bit annoying that I couldn't hang my clothes while having shower.

Magnifique hôtel belle vue depuis le rooftop, calme, et le personnel exceptionnel! Très bon emplacement entre le port et la plage ! Merci

The place was lovely. We caught the tram a few times only when it was raining. Close to everywhere we wanted. Staff was very helpfull and the place was very clean and easy to use.

Everything everyone helpful and polite

Anniversary stay. Close to dinner and breakfast

We thought we would try here as we’ve heard it’s the best in Newcastle. We were so wrong! We had to clean the outside of the toilet as there was some brown matter on it! The shower was mouldy and there was a wet dirty shower cleansing puff sponge hanging on the shower head. The floor was dirty in the bathroom. We couldn’t get the TV to work. Very disappointing as this is one of the most expensive places to stay in Newcastle. We will never be back.

AC kept very comfortable and staff very friendly and helpful