ルーラ ホテル キャンパーダウン

Booked in for a night over the phone, got to check-in and it had not been written down, so got a room which only had a bed and nightstand in it. Rooms were not overly clean. Shared bathrooms were not very clean. Overall very outdated, needs a lot of work, especially for the price.

The sheets were only pulled up from occupant before and pubic hair and covers covered in take away food spillage , pillow cases with night before stains No toilet paper in amenities and wet towels left and puddles from day before , no coffee or milk Kitchen a mess , lighting all switched off and dark fumble to find right switches , carpets in room not vacuumed For god knows how long no soap or shampoos , not value for money !!!!!!!!

According to the reviews before I booked, it had 4 stars. It is definitely not 4 stars as our room carpet wasn’t vacuumed, the shared bathroom basin wasn’t clean. I asked for extra 2 pillows twice and never received it. We were not sure if we could touch the bread, jam etc in shared kitchen so we didn’t have it. No instructions at all. No stool to put clothes on in bathroom. Would be nice if there was a mirror in bedroom. We didn’t know what to do at checkout as there was no one around. One positive thing - the bed was very comfortable. I do wish them the best with the renovations and hope it will give better service.

Lack of hanging facilities both in bathroom and bedroom

This place is not ready for public accommodation. Most of the room use shared facilities. Ever the shared facilities are not finished. No mirrors, towel or toilet roll holders, no stock of tissues or toilet paper. No front desk, no on site personnel, etc. Paid $100 fir a night, where this would buy a room in a motel with ALL of the above.