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I am 72 and I had to carry my heavy bags up a flight of stairs and another 100 metres to our room. There wasn't a staff member in site to assist

Room was very small with creaky floors and very noisy overall. Elm balcony room has a shared balcony which wasn’t specified so I had people talking and hanging outside my room and could see inside my room. This is expensive hotel and I would have expected better rooms but given it’s and old building I guess that’s too be expected. Overpriced for what it is. Staff and service were excellent so that was positive.

The room was very clean however there was a lack of attention to detail in other areas. Eg we were given the wrong room and had to explain to reception the room we had booked wasn’t the one allocated, we didn’t get our water or biscuits replaced after housekeeping had been through and we found a used face washer in the shower. Small things but for the price we paid we expected more.

the property had pet-friendly rooms. I was upgraded to a verandah room, which was good. The staff was friendly and helpful. The restaurant's food was good. I didn't know about all the amenities until I was leaving - It would have been good to have been provided with a booklet with information on the property. I had a relaxing and comfortable stay.

A late notice booking but the check-in was great

Beautiful old hotel, heritage listed. Friendly service at reception and in the dining areas.

Location perfect; potential - outstanding. Staff, were excellent but there weren’t enough of them on a public holiday weekend. (Waiting for a table at breakfast, because the staff were rushed of their feet stocking buffet - no time to clear tables). Also, be careful of the petite rooms. Frosted glass window, and a shower that you have to squeeze into. The shower head hit me (I’m 1.85m) in the head, and the room was tiny and tired. Positively, spotlessly clean, and a very willing and helpful staff.

Ambience , dining experience, service and the overall quality of the accommodation

Room was spotless but on the small side and felt pokey. The facilities around the hotel are magnificent and the staff were high quality.

Appreciated allowing room access before 2pm

The phone didn’t work, the tv didn’t work. Very outdated facility. Would not stay there again.

Pleasant surrounds

Room and staff were great. Airconditioning needs improvement.

Beautiful property and fantastic restaurant. Our dinner was amazing!

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beautiful grounds and a lovely common area to drink and sit on the balcony. Lovely grounds. basic but satisfactory rooms

Room was tiny. Bathroom tiny. Parking area was dusty. Hotel needs upgrading badly. Will not stay there again.

I didn’t have a pet. Room only had a double bed on wheels on a timber floor so it was a little difficult for older people to get into bed without the bed rolling. Our bathroom needed a bit of plumbing renovation also, as shower was dripping and we felt like we were being tortured and the room position wasn’t great either on staff entrance. I was very disappointed as I was really looking forward to our stay.

Very accommodating

Lovely