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静かで快適な客室でした

Staffs are gentle, facilities are clean and gorgeous and morning buffet is perfect.

thank you

Londonのsofitelの高級感を期待していたが、一般的な大規模チェーンホテルのようだった。

I left my phone charger on my bedside table and rang the hotel when I returned home in Queensland, but house cleaning had not reported any missing items. I was told by staff that I would receive an email notifying me of lost property. I still have not heard anything. Not good enough Sofitel Wentworth.

Everything was wonderful. However, very disappointing to find no where to have a coffee in the foyer of the hotel on a Saturday morning. Was directed to go to level 5. However, no option here either. After long discussion we were able to have take away coffee in the outside bar area -paper cups! Quite disappointing as Sydney based family popped in for a coffee catchup. And they were celebrating their 49th wedding anniversary. They had their wedding reception at the Wentworth 49.years ago!!! so they were very disappointed.

Overpriced, old rooms, skinny bath/shower, water trickled out of the shower & management would not provide a refund when I checked out a day early (I was not receiving a discounted rate or minimum stay promotion). Do not stay here.

We are very happy with everything overall.

Grateful for upgrade

Consider book direct through hotel, Expedia bookings put us in a dark room that didn't look anything like the pics.

Bedroom was comfortable, clean with many amenities and nice touches.

We had a great time! Beautiful amenities and rooms!

..

We stayed 3 nights. Very nice staff, great location, comfortable room. The housekeeping was not up to scratch. We asked for milk and bottled water which we never received. Further there was an industrial noise around 3:30am from the floor above. We were on the fifteenth floor. Otherwise it was ok.

Le personnel est au niveau de ce qu'on attend dans un établissement de ce type, souriant et très compétent. Rien à dire sur le chambre qui a répondu à nos attentes

Room housekeeping lacked consistency. On some days the pillows were properly arranged on the beds, while on other days they were not. We also booked the room for three guests, but the glasses and mugs were prepared for only two. The breakfast system was a bit confusing. It might be clearer if guests could order their coffee themselves at the entrance. On some days, we were able to have breakfast in a quieter area, but on other days this was not available due to some policy(?). Overall I enjoyed staying at Sofitel, however I am a bit confused that what the Sofitel brand is. Because there were not consistent behavior of the staff from porter, house keeping to the restaurant staff. Should the hotel can show the brand concept more strongly it would be more impressive for guests. Greeting guests with “bonjour” alone does not seem sufficient to express the hotel’s overall concept.

Service and attention to detail excellent

"Our 3-night stay was incredibly comfortable. The room was spotlessly clean, and the staff were exceptionally kind. We especially loved the delicious breakfast options. The hotel's location is perfect—being able to walk to Circular Quay, the Opera House, and the Royal Botanic Garden made our Sydney trip unforgettable. We will definitely stay here again!"

Clean interior, easy check in, nice staff, neat and tidy, good available amenities

This would have to be the best hotel we have ever stayed with, the staff were amazing and we felt so well looked after from start to end.