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thank you

Londonのsofitelの高級感を期待していたが、一般的な大規模チェーンホテルのようだった。

Great place, easy parking, lovely staff

Great hotel and great location

Love

Great

Nice stay.

Gutes Hotel. Das günstigste Zimmer ist leider sehr dunkel und es gibt nur ein kleines Fenster, das in einen Innenhof geht, der von hohen Türmen verdunkelt wird. Dadurch wird es im Zimmer nie richtig hell. Ansonsten aber gut ausgestattet. In der Lobby gab es leider keine Toilette (selbst auf Nachfrage nicht), sodass Warten dort nicht lange geht.

Overall had a good stay at this hotel, staff were friendly and very accommodating , we celebrated a wedding anniversary and the staff had arranged some desserts for the room which was lovely. Buffet breakfast was nice and reasonably priced and the restaurant was beautiful A few things did let the stay down and would have me questioning going back, the room itself was quite small, bathroom very small and toilet did not flush very well. Not as many facilities as other city hotels in the same price range.

Enjoyed my stay especially the breakfast buffet.

Ok

Everything was really nice, bed was comfortable, clean bathroom etc. Good size room with king bed and small table with chairs was cozy but more than sufficient. The self check in computers were fine, but if I had any issues, it wasn't immediately noticeable where to go for assistance especially if the concierge desk was inmanned. This became a big issue for me one night when I left the room around 1am to walk a bit. My keycard became unlinked for whatever reason and this is needed to allow the elevator to stop at your floor. My phone digital key didn't work for the elevator and there was no one on the lobby floor for about 20 minutes when I needed a new key. The self check in computer had no option for a replacement key, so this was a temporary issue, but frustrating in the middle of the night when there was no immediate way to call for assistance in the lobby. Nevertheless, I would stay at this hotel again.

Enjoyed the stay. Room was very small but adequate for a few days. I did have a weird triangular room so maybe that is why.

Not sure if i like the self check-in

Renovated….staff lovely & professional……food amazing…

overall the stay was great and relaxing especially central to harbour and main streets and locations. with all the recently upgrade costs - well done but still a few little issues with rooms and restaurant menu; - limited drawers in rooms for unloading gear for multi-day stays - bar fridge too small for outside daily purchases like milk, etc - no none-machine coffee - ie coffee packages, and cups far too small for a good drink or tea. - food is limited in restaurants to formal meals and not snacks or small meals except via room service. bar for that the best bed and pillows in past four hotels i have recently stayed - well done.

Not so good. Slow check in, room was not ready at check in time, had to check in and wait for the keys. Manager had to come and assist with handing the keys as reception was busy and not efficient. Pillows were smelly upon arrival, fresh and firmer pillows had to be requested. It was informed that we were celebrating our wedding anniversary and we were not expecting much from the hotel however our special moment was ignored by the hotel. Staff gave conflicting information about onsite breakfast/bar opening hours. Check in screens were not helpful as it said to see reception so no online check in to avoid the long wait.

They mixed our room up and had a card to another person in our room and made calls trying to correct it - just missed the mark badly

Minimum toileteries like toothbrush or shaving kit. Water bottles not replaced next day and only small 2 bottles in room available. Hangers clips in closet broken.

Good hotel - nice upgrade