ステイ アット ホテル ステイン

ビーチの目の前というロケーションの良さが一番良かった。客室も改装しているのか綺麗でバスルームも過ごしやすかった。ただ、一階のバーの喧騒がどうかと思うが、部屋までは、届かなかった。朝食は、その日の気分でセレクト出来るので、まあまあでした。あさイチの時間帯は、前日のバーの掃除をしているので、ゴミもありました。スタッフも話やすくてよかったです。

ホテル側のシステムエラーのせいで、チェックインに1時間近くかかった。その間ずっと放ったらかし。スタッフも適当でいい加減でした。 加えて、支払いも現地払いで予約していたのに、登録したカードから無断で引き落とされていました。適当でいい加減でした。 客室は、バスルームの水はけが悪く、シャワーすると洗面台エリアまで水が溜まり、翌日になっても水は溜まったままでした。 非常に不満で、一連の滞在に満足できませんでした。

To be honest, i did not feel comfortable because there were always some smell that was like detergent in the room.

The problem we had was on arrival at the Hotel Steyne finding out where to go to check-in. I asked one staff member that directed us to the wrong spot. I then asked a second staff member that directed us to the same incorrect spot. It was the third staff member that directed us correctly. That was the only problem we had except for the loud music that kept me up until it finished at 3am. Apart from that we thought our room & venue was great. I'll give a 3 star rating on the next screen for the ones that gave us the wrong directions. All the other staff were great.

Aircon was not working and very hot in the room. Fire alarms randomly went off at 1am and again at 2.30am causing us to evacuate the building twice. Not a pleasant stay

Room VERY small

Checked in arrived at the room no Aircon. Asked about it down at reception there answer may tomorrow next day still not working the room was a sweat box . 3rd day went to leave the hotel as had no sleep this was also as we had just come of a 30hr flight. Luck would have it they moved us on 3rd day to room with air-conditioning.happy days you would think. No no no. Got to bed that afternoon now 3days no sleep 😴 fire alarm went off evaluate evacuate the before alarm are shouting .False alarm .no explanation. Back to bed we got 2 or 3 hours sleep . Evacuation again about 1 am then about 2 .not one member of staff explanation All standing in the street in PJS.. Anyway next morning work men outside rooms trying to fix oh forgot to say jack hammering concrete floors in the hotel every morning . The music in the hotel down stairs on a Friday and Saturday night will not only keep you awake it rocks the building. But I can not complain about the music as I had read reviews.b4 I arrived. My wife emailed the manager as the receptionist advised . Not received a reply. That's why posting this review.if he had decency to get back to us I wouldn't have not wrote this.

No AC room had no window. Fan supplied sounded like a hovercraft all night. Emergency evacuation went off at 1am and again at 2.30am both false alarm’s. Apparently it wasn’t the first time this had happened. The room was unsuitable to sleep in because of the heat. We checked out 2 days early as we couldn’t stand it anymore. I wouldn’t let a dog sleep in the room. To top it off we had to share with a cockroach we couldn’t catch! I hope Expedia have our back on this one. I wouldn’t recommend this place at all.

Overall a decent stay, and good value for money, however there's no overlooking that 2 out of my 4 nights sleep were disturbed by having to evacuate due to faulty electrics setting the fire alarm off.

Værelset var rent og personalet var venlige og hjælpsomme!

No AC or other ventilation in out room. We were woken up by drilling on our wall at 6:50am. Had to find another hotel after the first night as the AC was not fixed and no alternative rooms available. Requested a refund as the room was not habitable and the staff knew the AC was broken but the hotel has not provided this or responded to enquiries.

Aircon not working. In room safe also not working. Informed staff but nothing repaired. Dissapointing.

Great

Personalet var søde og imødekommende. Værelset var generelt lidt slidt og meget småt.

The aircon didn’t work

whilst the room was small it was still big enough for two people. The shower was a great size with a very large rain shower head. we loved being right in the middle of everything. we noticed that there are bigger rooms so will look for those next time. this hotel is such value for money.

Housekeeping Supervisor was amazing. Rooms were spotless. Always a friendly face.

Genuinely one of the worst accommodation experiences of my life. I know that staying above a pub would mean living with some noise in the evening, but I didnt expect the bass-bin of a nightclub sound system to be thumping against the wall of our suite all night until like 4am. Complimentary earplugs do nothing to help you sleep when you can literally FEEL the music from the rooftop bar vibrating you in your bed. Also even after being moved from a room which had failing air-conditioning, the temperature of the new room was still uncomfortably warm for the middle of summer for a room with opening windows, no fresh air or natural sunlight. Also, the complimentary breakfast isnt worth much when literally every table in the dining area had been reserved off for participants of a fun run that was happening outside. I dont care how free the breakfast is, I am not going to join a line 15+ deep to place an order and still have nowhere to sit and eat it. And the final insult, the $100 deposit hold they placed on our credit card which they said would drop off within 24 hours of our departure, six days later has still not dropped off. To say that we will not be back is an understatement. I’m genuinely baffled that anyone would ever return after enduring a night at The Steyne.

Room was clean - staff were friendly

Location was excellent.