ザ ランガム ゴールド コースト アンド ジュエル レジデンシズ

新しいホテルなので設備が新しく、気持ちがいいです。サービス面で少し残念な点もありましたが（スタッフの機転が効かないなど）、皆さん愛想が良く笑顔で接してくださるので、それも許せてしまいます。 お部屋の清掃は担当者によってバラつきがあるようです。アメニティが保存されていたりいなかったり、グラスがきちんと洗浄済みなのか微妙にわからなかったり。 でも、きちんと整えられている日もありました。 総合的にはとても快適に過ごせたので、おすすめです。

ホテルの施設、対応全てが素晴らしかったです。

大方の人は満足だと思います。 が、五つ星ではないな、というのが正直感じた部分です。 清掃も細かいところまで統一されておらず、自分達の都合の良い時間を指定してきたり（コレにはビックリした）、最後に領収書を渡されず、移動後に気づいたので、emailで送ってくれるよう依頼したが、一切返答なし。 施設だけはやたらと綺麗で豪華なので、不動産開発会社がホテルを作ってとりあえず運営しているな、と印象を持ってしまった。 領収書が送られてきていれば、この投稿はしていなかったと思いますが。 ですので、こちらが五つ星でのサービスを求めなければ、気にならないといえば気にはなりません。 ご参考までに。

We chose the Langham for the pool/beach vibe and we were very disappointed. The pool is way to small and completely overcrowded - mostly with kids (just compare how small the pool is compared to the number of rooms in the three towers). This means you won’t have a sun-bed or seat, and if, you’ll just hear shouting kids the whole day. It takes 30-40 min to get a drink at the pool-bar. We asked the hotel reception if they can organize us access at some other hotel’s pool (we would have been glad to pay for a day-pass elsewhere), but the hotel didn’t bother checking properly. However, the hotel did provide us with cabanas at the beach (and a basket with food), which was a nice gesture but didn‘t make up for our bad overall experience. Then as for the restaurants: the Chinese restaurant was amazing, the other one was horrible (long waiting time, almost an hour to get two undercooked meat-mains - we paid, didn’t eat anything and left). On a more positive note, the room was pretty amazing. My partner and I reside mostly in luxury hotels and this one was the most disappointing experience we encountered yet (biggest gap between expectations and experience). We did a 3-week trip through Australia and we were most excited about the Gold Coast - it turned out to be the worst part of our journey.

Impeccable as always and extraordinary service

Amazing hotel

Fantastic location - the most gorgeous amenities - big spacious room. Friendly staff - love the dining options.

The properly itself is beautiful. Great design and decor. Very clean. Good views. Very convenient and right on beach. Staff are extremely friendly and helpful. The only negative were the pillows. One was too hard and the other too soft.

What a delightful facility with attentive, professional and efficient staff. Thanks to you all for making our stay so pleasant.

Beautiful property although one if the bathrooms in our room flooded water everywhere when having a shower. Room 4101. Other than that it was amazing.

Excellent

It was Amazing, we really enjoyed it. Whenever we will come again Gold Coast, definitely we will prefer to stay at the Langham. ☺️ Staff is also so nice and professional.

Excellent stay - many thanks

Good

Na

Beautiful hotel right on the beach. Would stay here again.

Beautiful in every way

Nice room for family and comfortable with beautiful view

great stay , had a good time

Pool area was fantastic. Room was very spacious.