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WORST HOSTEL EXPERIENCE I'VE HAD!! Despite online booking confirmation and ringing up the hostel beforehand to tell them my ETA, I was told, rather rudely, that they were full and had no beds available. After a lot of back and forth it was clear they had overbooked as they had my name written down but still kept telling me I couldnt stay there. So they turned me out into the streets of brisbane in the middle of the night as a solo female traveller with all my things and nowhere to go. No help, no advice, nothing. By this time, everywhere else I rang up was fully booked, so I ended up sleeping at the airport because at least that was a safe place for me to go. A guest told me this had been happening "all night" and that they had guests sleeping on sofas in the hallways due to overbooking. I was also told there were bedbugs at the property, something a lot of the reviews mention. All I can say is, I'm glad I'm safe and that I chose the "pay upon arrival" option, as reading the reviews a lot of people haven't had their money back. Stay safe!! Do not stay here!!!!

All required shops just across the road.staff were great. Place was clean. I will be booking there again when I need to

Average

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I have emailed hotels.com as my son went to the hostel with his booking and was turned away as the Palm Hamilton did not have his booking. I have been charged £22 and he didn't even stay there. I would like someone to get in touch with me from hotels.com as I have sent emails but no response. we ended up paying £150 for a hotel room as it was desperate.