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Perfect for what we needed whilst we enjoyed beautiful Bruges and the beers! We were met upon arrival and given our key for the room, a number to call if anything was needed and the option to eat next door at the family restaurant if we wanted. We spent most of our time out and about and had our hotel room to shower and sleep in. Thank you.

The place itself is very very dirty, it has a lot of mold. Me and my friend went and we were feeling lightheaded. Please don’t stay here, it’s not healthy and it’s an unsafe please. There was no one in the reception and when they guy appeared he went to the room to close the window, that can tell you something. This place it’s not appropriate for people. We only stay there for less than 2 hours and we lost our money. Please, please don’t stay here. It’s a really bad place to stay.

Hôtel miteux

Unfortunately I had little time to shop around for somewhere else to stay for my trip to Bruges as everywhere was getting booked up quickly, I found the hotel, saw there were few rooms left, quickly checked the photos and star rating and hoped for the best ..my logic was A £300 3 star hotel can't be that bad.. cant it? Later that day when I had more time I read the reviews and researched the hotel properly. After reading reviews ,I discovered the 3 stars advertised were really 2 stars, and the reviews were not good at all. Lots of negative reviews ,numerous mentions of bedbugs ,dirty rooms ,dirty bathrooms etc.. With the risk of potential bed bugs I decided not to stay there and requested A refund ,the hotels.com staff did what they could but the hotel refused to give me my money back. An expensive lesson ,and admittedly my own fault for rushing in. The idea of sharing our bed with bugs and infesting our home on our return put us off completely.

L’état de délabrement général de l’immeuble, et en particulier des chambres est tel que nous avions l’impression qu’il s’agissait d’une arnaque. Nous avons décidé d’y rester la nuit pour ne pas perdre l’argent déjà payé. La liste d’irrégularités serait trop longue, nous vous dirons tout simplement, fuyez cet établissement.

Nous sommes restés 1 nuit pour 2 jours: l’accueil était convenable et la chambre aussi ; tout était très propre. Tous les équipements tels que serviettes, chauffage (très utile parce qu’il faisait assez froid), wifi étaient présents, et il y avait même la tv ! Son emplacement est vraiment à 3 minutes à pieds de la place centrale. Très bon rapport qualité-prix ! Sans regret !

Great location close to all the action. Hotel was pretty dated and the front door didnt open properly

Had to pay extra when checking in, said we never answered his message, but never got a message and ended up paying more for the room we requested in our reservation, room smelled terrible, carpeted room

It does not have an elevator so it is difficult to access with suitcases and small children since the stairs are very vertical. I didn't like that the toilet was not well done. The walls near the bed had snot stuck to it for a long time. Some accessories such as the shower were in poor condition and the bathroom curtain was dirty, and when you bathe you throw a lot of water on the floor.

Lugar muito bem localizado.

We checked in at around 10 pm and they asked me for US$60 for coming in late ,plus another $20 for taxes all had to be paid in cash, no receipt. Every other hotel will leave the key and instructions to get in, Will not recommend this place.

I would not recommend this property. We found bed bugs during our stay, fortunately we were only staying two nights and saw them on the second night so did not have to rearrange. Could not tell the owner/manager as apart from when we checked in there was never anyone at the desk. Tried to contact the hotel after our stay but never received any response. Expedia also attempted to contact with no luck. I would have expected at least an apology for the conditions, so rude and extremely poor service. The hotel is also pretty run down, very expensive for what you get. The location is the only good thing, very near the centre.

Awful place, no front desk help, dirty carpet, broken curtains, old pillows, creaky floor, no AC

Convenient location with lots of character. Very close to Belfry.

After reading the reviews, we were apprehensive over our stay. Our first impressions was that it was a direlict home, but someone’s home non-the-less. The person on front desk explained the family room had bed bugs, therefore they had given us two bedrooms right at the top, it was a trek (and we are a healthy fit family), 6 flights with narrow steps. The gentleman helped me with my bag. This was the last we saw of him. Having stayed for 3 nights, we can see what others have commented on. The rooms we had (only ended up using the room with the toilet and shower) were small. The shower can only be described as a portable shower that has been fitted into the room (rather than a shower room), it was small. But had good strength and heat. The room was not very clean (squashed gnat marks on the walls). Floor was rather dirty (thankfully we brought our flip flops. Only a fan, no other facilities (like tea/coffee). We only used the room to sleep in at night. The beds were comfortable, but on the last night, we did not have the fan on and my son was bitten by gnats and what looks like lots of little bites (possible bed bugs). Would I book again, most likely not. The only real positive was the location. Very central to everything we needed.

le camere erano datate come tutto l'albergo, rumore dalla strada se le finestre sono aperte x assenza di aria condizionata,posizione centrale x soggiorni brevi,prezzo nella media .

Muy buena ubicación, pero necesita reforma.

Bedbugs and run down hotel. Doorhandle fell off and smell of mould when entering. At checkin they charge touristtax in cash eventhough touristtax already was payed to hotels.com. We woke up in the middle of the night with hundreds of bedbugs crawling all over us and the bed. Had multiple bites and had to get out of the room around 0300. We had 2 different rooms, so since we had 3 kids with us, we spent some hours in the other room before escaping the premises around 0600. Had to wait a week before they gave the money for the room back, and only got refunded one of 2 rooms since we "used the other one". Stay away!

Could not even check in till 5pm they said some reason room wasn’t ready and also he charged us extra ( which is already booked for two separate bed)what Expedia showing on the app. Room has no aircon Wasn’t clean the room day after we stayed,windows even don’t have window blinds( if not opened the window can’t breathe inside the room)to stop the mosquito Could not sleep at all because of it 0start if I could Hopefully this help they will improve they services

Very friendly owner. We were made to feel very welcome