The staff at this hotel are very helpful and friendly. The rooms are clean, the showers are faultless, the beds are comfortable, and there are no problems with the basic facilities. One thing that could be improved would be to have a refrigerator in the room. However, the staff at the reception, dining room, bar, and cleaning are all excellent. I always stay at this hotel when I come to Ghent and will continue to do so.
I stayed at this hotel to attend a conference at Ghent University. The room was not very spacious, but I had no problem working on my computer and sleeping in my room. A refrigerator would have been very helpful, but there are many supermarkets and restaurants around the hotel, so it was not so much of a problem. The hotel is conveniently located, but the surroundings are not too noisy, and the hotel is safe and secure even at night. All the staff were very friendly and helpful, not only the reception but also the cleaning staff, kitchen staff and bar staff. I have been to several European cities for work, including Amsterdam, Leiden, Genoa, Berlin, and Poznan, but I have never stayed in a hotel where all the staff were so excellent. I will definitely return here on my next visit to Ghent.