ベナン ロイヤル オテル

工事中でうるさかった

バルコニー付きの部屋を予約していたのに今日は空いていないと言われた 減額はしてくれたが

It is not worth we pay.. its like a local hotel

Your Personal attention was their priority. Got upgraded to bigger room with balcony and was well chilled. Was in the city center and accessible to all locations visited. Their pool was nice

Breakfast options not so great.

Might have been a good hotel... but it was closed... under renovation when we came! ;)

L’équipement et la propreté des chambres.

The Spa was closed. That was one of the reasons i picked this property. Pool was nice. The surroundings left much to be desired.

Rooms are clean but staff service is terrible. It took them several hours to deliver my food any time I order

Séjour très agréable à tous les points de vue malgré la situation au regard de la pandémie Covid-19 pour un hôtel accueillant une clientèle étrangère dont la fréquentation a drastiquement diminué avec la situation sanitaire en Europe et au Etats-Unis. La Direction de l'hôtel est attentive et maintient un haut niveau de prestations. Excellent souvenir. Adresse à recommander.

It was clean and the staff were courteous and friendly

Hotel tried to charge me for dinners that i never ordered. They're room billing system is fraught with error.

The hotel was well located in the city center within walking distance to the market + Foundation Zinsou museum. The food + restaurant service was great. Accommodations were lovely with a great rooftop pool. However, unlike all my other hoteIs during my trip I did not have good service at the front desk. The ATM did not work + the front desk would not exchange USD for me even though they had a currency exchange sign. That would have been fine but the woman at the front desk kept giving me attitude about it and brushing me off to come back in the morning. The excuse was they did not have any cash. However, I knew they had plenty of cash (I saw the large envelope of money they used to give other guests change). But they kept saying they had no CFA. Why they didn't just say they didn't want to exchange USD I have no idea. So that was frustrating. Also, the front desk guy got a little nasty and accused me of overstaying when I came down for the airport shuttle. He did not realize I had paid an additional fee that morning to check out late since I had a midnight flight. Only after I showed him my receipt did he realize I had paid extra for a late checkout. He didn't apologize for his accusation or attitude and I thought that was a bit unnecessary. Overall the stay was fine and the rest of the staff was really great. But for a nice hotel I would have liked a bit nicer front desk service.

This hotel needs to hire someone to deal with an obvious cockroach infestation. I found and disposed of approx. 15 or 20 roaches in my room during my one night stay. There were also roaches in the gym. Needless to say I checked out early, as soon as a room in another hotel became available. The one positive about this hotel is the people who check you in. They were all friendly and professional. This could be a nice, reasonably priced hotel after they deal with the cockroach problem.

Habitaciones privilege muy bien, nuevas, bien equipadas, limpias, aunque las ventanas están clausuradas y opacas - la estancia larga no es muy agradable. no vale nada. El restaurante deja mucho que desear. Y fuera del hotel no hay Alter activas a pie "seguras" Piscina exterior bonita, y bar al lado interesante. Servicio muy agradable y atento.

Très loin d’etre Un coup de cœur, c’est un hôtel où tous les services fonctionnent bien. Personnel efficace. Chambre très petite.

The staff needs a lot of training, the restaurant staff was terrible, except for the manager lady, can’t remember her name she’s always there when we ate breakfast. She was amazing, the rest were incompetent and unhelpful.

Hat mir alles sehr gut gefallen, Personal sehr freundlich und kompetent. Frühstücksbuffet tadellos

Good hotel recommended. In a quiet area.

Generally good visit. We liked the room with comfy king-sized bed. Friendly staff at breakfast and front desk. Check-in was sluggish but we were happy once we got to our room. Note that the building layout is odd with quite a bit of stairs due to levels on the floors.