セレーナ ビーチ ホテル

Das Hotel hat eine super Lage,sehr freundliches und nettes Personal Frühstück super.

OTELİN KONUMU İYİ- RESEPSİYON GÖREVLİLERİ İLGİSİZ - KAHVALTI YETERSİZ -

The hotel was lovely but their hospitality leaves alot to be desired. There was one waitress who smiled and spoke English but apart from that, receptionist was sour and unhelpful.

I booked the hotel in February, called the website in June to confirm the reservation and received a confirmation 4 days prior to my arrival. When I arrived at the hotel with 5 children and my two parents I was told my reservation was cancelled and there were no rooms available.I was transferred to another hotel, that I wouldn't have otherwise picked. We were offered the worst rooms of the hotel.

Everyrhing was awful - room, service, staff, cleanliness.The room smelled very bad. The door of the toilet didn't close. There wasn't a remote control for the TV. We were accommodated in the basement of a villa instead of the hotel. I was told that there was a mistake and hotel room weren't available. Nobody cared that I paied for a double room in Selena beach resort and I wasn't offered a refund. I regrer I went there. I don't reccomend this place. There are many other good hotels in Sozopol but not that ine.