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This review is poor, not on behalf of the front desk of the Aspen‘s property, but it is of the booking done through Expedia. The girl at the front desk of the Aspen was very helpful, because of her we were able to find the right phone number to connect with so that we can actually get access to the room and code to get into our room. Had she not provided the phone number for Expedia who then had to contact the property management company, who manages the property of the aspens, we would have been waiting for hours. The Aspen’s hotel does not have a front desk staff to check people in as it is a privately owned building with a property management company that takes care of certain units while other property companies take care of other units. Had it not been for the girl who was working at the front desk who helped us find the right people to connect with after connecting with Expedia customer service, we would have still been trying to check in.

Great property at great location, however door code and room number not provided 2 weeks prior as per email ended up 45 min on the phone with expedia to gain room access as the front desk cannot do anything. Eventually it got sorted but after a long trip to get there it was not a smooth transition. Also no instructions for garbage handling as the jotel cleaners don t pick them up….these were the only 2 issues, the rest was great

I found the property to be very clean and well maintained. Quiet; away from the noise of the main village. However, we found there were way too many codes for way too many doors. Also; check in instructions very unclear. They also force you to put your gear in storage and do not give you a tag number, don’t have cameras and have a sign saying they take no liability. The front desk also wouldn’t assist us with matters as we weren’t one of the rooms they managed, which was an irritant. As long as you understand their system and are good with it, great place.

The unit we had was nice and clean, the property is just 1 min walk from the gondola ride, but sad to say that the gondola ride was closed😔. Still we had a great time.

We recently stayed at a one-bedroom unit in the Aspens. The unit was in its original condition, but it was comfortable and met our needs for the trip. While the pool was under construction, we appreciated that the hot tubs were still available. The location is a bit of a hike from the village, which can be challenging, especially with kids in tow, but the setting is peaceful and quiet. Overall, it was a decent stay, though it might not be ideal for those looking for a more updated unit or something closer to the village.

I had an extremely disappointing stay at Aspens. There was no information provided for check-in and when I called the phone number provided they told me to come to a different location, and when I arrived they informed me it was actually a remote check-in and I did not need to have come in person. I was travelling alone with my 15 month old son so the unnecessary stop after travelling to Whistler was unfortunate. Relieved to get to our room I was immediately disappointed. The bed did not look to have been made with care, there was something on the walls (vomit/food, I'm unsure), there was food on the floor (popcorn kernals, dried salad leaves, pistachios), items from the previous visitors left on the windowsill, and then a moldy shower curtain. After quickly cleaning up as much as I could with my son running around I struggled to get him to sleep in this hot room as there were only a few fans that did not help to lower the room's temp nor move the air around. When I finally lay down to go to sleep I was again disappointed. It felt as though I was lying on foam, and once I'd checked I discovered there was in fact foam placed on top of an old mattress. I continued to discover things: pillows stained, dishes unclean, etc. Unfortunately, I couldn't find somewhere else to stay as it was the Gran Fondo weekend. The saving grace was the pool on a hot day, but I will not be staying here again.

Front desk does not help you at all. They were super rude and wouldn’t help.

Allgemeiner Zustand ist okay. Die Decken waren allerdings schmutzig, was uns gestört hat.

Great to have access to a suite at a fraction of the cost of a traditional hotel suite.

The unit we were in was old and broken down. The furniture was in disrepair and old.

Great location

We have stayed in various units in the Aspens over the years but this unit was not as good as the rest. It was dated and the bed was no longer attached to the bed-frame. Screws missing - a simple fix but overlooked all the same. There was a large picture frame under the bed that was caked with dust. The duvet cover was for a double or a queen bed so it didn’t fit properly on the king bed. Pillow cases were too small and didn’t fit properly over the pillows. We paid a lot of money for a unit that was not serviced during our stay and required us to clean all surfaces and remove all garbage and recycling before we left.

Love the location & amenities at Aspens! Condo was stocked & cleaned enough for the few nights we stayed but could use some TLC. Both toasters & kettle didn’t work, found food on floor between fridge & counter & dirty cloth on bathroom floor. Could have added that the parking garage door code is found on the ticket after you buy it from lobby.

Good Costly though

Had to check in somewhere else not at the property. When I found where I had to check in, they didn’t now I was staying there. No air conditioning that would have been very nice. Otherwise a nice stay. The young lady on the front desk at the Aspens very helpful.

close to the gondola and town