ベルスター スイーツ アット ソララ リゾート

Room was nice and spacious.

Parking was easy.

It was a horrible stay. The unit itself was disgusting. We notified staff the day we got there about multiple things broken. They told us to email the owner. We did. No issues were solved and nothing was resolved. I would never stay here again and will let others know

Kitchen was not properly stocked. No salt, pepper, sugar, oil, etc. When we asked for it, they brought us small sachets instead of actual shakers. Laundry washer was dirty and had a smell to it. Shower faucets were dirty/rusted. Also parking is not designated and not guaranteed. We had to find parking outside which was far one night. And no smart tv. For the price, they are charging i’d recommend looking at other properties. This places needs a few updates.

The pool is tiny and very busy. We booked primarily to have an indoor pool for the kids and this was a huge disappointment. The price you think you are paying is NOT accurate - they charge $150 extra for cleaning. They have ZERO flexibility with check-in or check-out.

Never saw any staff no one at the front. They never sent my check in information as promised. Not sure why I have to chase them down to receive check in instructions it should have been provided to me. The phone number is rarely answered, when they do they promise to send items to the room then they never show. Very frustrating and poor service. We knew there was no check in desk but they are very slow and lazy getting back to people. We liked the room but also they say it sleeps 6 and there’s no way it sleeps more than 4. The signage is horrible we couldn’t find the gym or the pool you’re forced to walk around the parkade in your bathing suit looking for the pool with no signs around. The floor is very slippery and unsafe!

Great location and amenities. However the suites need some work and weren't the cleanest.

The room was clean but needs a refresh as the colours were tired. The patio was disappointingly small and because it had a solid wood railing instead of glass there was literally no view unless you were standing. I wouldn't pay the extra room fee for a suite with a view next time. I would recommend that directions to the ice machine be posted somewhere in each suite, or near the elevators as it was difficult to find. Overall we enjoyed our stay. The location is great; you can walk to downtown and most shops/restaurants.

Would have been nice to have a Kuerig, we made due.

Elevator not working morning of our departure, had to cart my own gear down 5 flights of stairs to get out. Was not able to reach anyone from the hotel by phone. This really makes me concerned about their ability to keep us safe in an emergency. No one has reached out to us about the incident so far.

Yes

Great

My friends room had bed bugs

1 of the blinds damaged.

The boiler was out and we were without hot water for the full two days. In addition, the unit was less than clean and was missing lightbulbs in fixtures, TV controllers and the fireplace controller. Things were generally rundown. We’ve been there numerous times over the years and it’s hard to see the property in such disarray.

The blinds that were broken last year are still broken, we stayed in the exact room a year ago. The room needs some TLC.

Pros: Easy remote check-in process, large condo, modern style, nice location, great underground parking, nice indoor pool/spa. Cons: Nobody on-site for troubleshooting. Had a wine fridge, but no corkscrew. Missing remote for fireplace (couldn't turn on). Would have been nice to have someone onsite to fix/help with such issues.

Hard to check in.

Overall experience is nice

We stayed in a 2 bedroom Suite and have nothing but good things to say about the rooms. The resort is getting older so they are going to have to invest some of the profits back in to the facilities soon, it is showing its age. The check in process was great as it is all done electronically, there is a staff at the front desk during business hours if you do need something. We were disappointed with the 10:00 am checkout. There is definitely a lack of luggage racks.