Courtyard by Marriott Montreal Airport

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The stay was pretty average. Serviced quality of Marriott hotels decreased over the years. Staff did not help with luggage. Room wasn’t equipped with enough towels for the number of guests staying. No lotion or toothpaste or slippers. Ice machine on the floor was also empty for 2 days without being refilled for some reason. For the price I was expecting better service and a slightly more lux experience. That being said, hotel was clean. Staff were kind and welcoming. Rooms were cleaned in a timely manner and location is safe.

Check in time is 4:00 pm. We arrived to the hotel just before 7:00 pm, yet it took sometime for the staff to be able to get us a room. I literally thought my reservation was cancelled. We were placed on the first floor (front of the building), so the curtains had to be closed the entire time. Although the hotel was newly updated, the walls were so paper thin you could hear everything in the the rooms on either side of us and in the hallway. The bed was really soft and the the towels were well worn and should be replaced. Unfortunately we had to ask the front desk to tell the boisterous guests (soccer teams) to be quiet. They did address the issue but Guests on the first floor (also close to the hospitality suite) was not good. We have stayed in many Marriott hotels before (around the world), unfortunately this one I would not recommend. Since this hotel is out in an industrial area (not much around), we also thought it was a money grab to charge $20 + tax a night for parking.

Great location with restaurants and stores around. We were able to drive and see the places we wanted. Everything about the hotel is excellent! Pleasant staff, clean and fashionable! We needed to ask for things, no problems!

I called before making my reservation and I asked them specifically what the pool is the jacuzzi was functional they confirmed to me that yes once I booked and I showed up at the pool the jacuzzi was under repair I was very disappointed also the waiter at the restaurant with very bad attitude very unpleasant

Spa non fonctionnel depuis au moins deux ans… j’avais pris la peine d’appeler pour savoir si depuis il avait été réparé. On m’avait confirmé que oui mais c’était faux

NA

Please train your staff that before guests are given directions/suggestions to how to go about getting to the VIA Rail station, they confirm which location the guests need to get to. We spent money and time getting to the wrong location. We almost missed our train. Also, we called earlier in the day three times and were out on hold for over 10 mins. We only wanted to notify the hotel of our late arrival.

All was perfect except microwave, TV remote slow.

Front desk staff are friendly.

To buy coffee

Excellent hotel. The room was very nice and clean. The staffs were super friendly and helpful. I will stay there next time I visit Montreal.

We stayed here while passing through, it was comfortable. We were only there one night and we're surprised that the cost of parking was not included.

Room was clean and we liked the standing shower in the washroom. Place was quiet as well. Parking was great with lots of parking space.

Well kept

Constant rattling in the ceiling of our room made it difficult to sleep. Staff was very courteous and breakfast was great.

The exterior and lobby were nicely maintained and well kept. The room could have been better some towels were a bit worn and you can see holes through them walls around the commode could have been cleaner. Other than that the stayed was comfortable.

Check in was easy and property was clean. I had a wonderful stay.

Conveniently located, clean & modern amenities, great Italian restaurant, varied menu & excellently prepared dishes, spacious room & comfortable bed. A true 5 Star Courtyard facility. Parking could be free, no apparent reason for $20 charge (no attendant or security staff)

You need a car to get around the city. The Chinese, Mexican and Vietnamese restaurants are walking distance from the hotel. The hotel has self service laundry machines available for $6 both washing and drying.