DoubleTree by Hilton West Edmonton

Very nice hotel. Checkin / Checkout easy. Property and room were clean. Beds are comfortable.

The hotel is fabulous, the staff is very friendly and helpful and the bed was exceptionally comfortable. The buffet breakfast was spectacular!

We booked a suite, which was great. There was lots of parking and felt safe. We were unfortunately booked at the hotel at the same time as some youth ball tournament and there were lots of noisy kids in the lobby etc. Not the hotels fault, but not ideal for us. Not a great spot for walking places, but was easy to get to. We would stay there again.

Had a terrible experience on my first night. My wife and I was in our room around 10:30pm when 2 ladies opened the room door with the keycard. They gave them the same room number that has been booked and lodged. How else do I define how safe that was?

The room itself was spacious, comfy, and well kept. The whole building is a bit dated and the property itself is in a desolate, industrial area. But we were very cozy and slept like rocks, so no complaints! Staff was helpful and friendly.

Very clean, comfortable beds, friendly staff and good restaurant.

Disgusting rooms and horrible breakfast

great location

very good experience, got upgraded

Great breakfast

Very kind staff, very appreciative of their hospitality

It was a nice place and comfortable.

Used all the facility as I stated there for conference and was great. Will definitely recommend the location.

A very nice stay. Very quiet. Rooms are VERY small.

It was wonderful, clean. Great stay

This experience was completely unacceptable. We were traveling to Edmonton when we struck a moose on the highway. What followed was a genuine emergency—our son ended up in the hospital, and we were forced to completely change our plans. We immediately contacted the hotel, explained the situation, and the manager assured us that a refund would be issued due to the circumstances. Since then, the hotel has gone silent. Calls and messages have gone unanswered, and they are now refusing to honour the commitment that was made to us. A business is defined not by how it treats guests when everything goes smoothly, but by how it responds when families face a crisis. In our case, there was no compassion, no accountability, and no integrity in following through on what was promised. We were dealing with a hospitalized child and an unexpected emergency, yet the hotel chose to ignore us and disregard their word. Potential guests should be aware of how this property handles serious emergencies. Based on our experience, promises mean very little once they have your money. Beware.

Great Hotel! Very friendly staff! Coffee in the room would have been nice but overall the stay was great! 😊

Being convenient for dinner theatre

Met expectations

The hotel is pleasant, appealing, and clean. Ample parking, a restaurant, and a bar on site