リビング ウォーター リゾート アンド スパ

Staff here are very nice. The place is pretty clean. It meets our expectations.

Great stay

Stayed in room 4119. In the 24 hours we were there, we were not able to get hot water at any point during the stay in our room. Unable to shower for dinner which was a planned surprise party. A semi formal event. VERY disappointed in our stay.

Nice resort my family and I return to every year.

Very nice service , clean and comfortable

It's impossible to book an appointment for the spa, unless you do it way in advance. They have a 2 for 1, Tuesday deal, but I've tried twice to use it now, and they never have any room, and take forever to call you back. They don't seem to pick up the phone much. Pool & Hot Tub are good!

Good place

The restaurant was excellent

Everything waa great ! Would go back in a heart beat. Slept very well also

Had a pleasant stay here. The room was clean, service was great and friendly staff!

Nice

As someone who has worked in &built businesses in the hospitality industry, I understand very well what it takes to operate a successful hotel. Because of that, I do not write negative reviews lightly. Unfortunately, our recent stay was very disappointing. We booked one night to celebrate my birthday. Our room was only ready after 4 p.m., and we actually entered closer to 5 p.m. The next morning also happened to be the time change, so when we woke up it was already 10 a.m., with checkout at 11. I politely called the front desk to ask if we could stay until 12 noon, explaining that it was my birthday and that we had arrived late the day before. The response was extremely rigid. I was told that even staying an extra 30 minutes would result in a $50 charge. For a $400 one-night stay, the lack of any flexibility or consideration felt very disappointing, especially given the circumstances. What made this even more frustrating was that after we checked out exactly at 11, I informed a housekeeper in the hallway that we had left the room. She kindly told me not to worry and mentioned they likely would not even clean the room for another couple of hours. That moment made it clear that a simple one-hour courtesy extension could easily have been accommodated. This is not only about policy, but about humanity and hospitality. Sometimes special occasions deserve a small exception. Unfortunately, none was considered. I do want to acknowledge Josh at check-in, who was friendly &professional

good

Clean room, staff perfect

All was great

No access to pool or main lobby from hotel room and was not nice walking outside to get to pool in the cold weather.

Clean and very efficient when called upon.

👌

Would have given 4 or even 5 if it weren't for lack of transparency. Everything was great besides, not giving a heads up about the fact that the heater/ac unit in the room was broken! They just stamped a note on it saying sorry for the inconvenience, there is a loud heater you can turn on instead.

I’ve stayed here a few times, it’s usually spot on. Disappointing this stay. Internet issues, my waterside room was 90% parking lot, wonky bed and light bulbs out. I spoke to the desk, that exchange was par at best. I’ll stay again, but if it is like this again, then I’ll have to pass moving forward.