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Everything was fine. No complaints.

Amazing place to stay!!

Room was well kept and spacious. Had a hot tub on the patio with a view of the mountains. Went in the slow season so we didn’t come across much staff or other tourists.

Wonderful property and beautiful views. Relaxing and quiet! Super easy after hour check In, highly recommend this place to stay 😃

Bed bugs + total silence by the hotel 2 Nov: In room 106b my husband and I were bitten by bed bugs. Departure 1:00 am (my birthday).I stayed at this hotel to celebrate my birthday and it was ruined. Hotel ignores 3 demands. Expedia/Ramada did resolve. They only returned the money from my reservation, but the physical and emotional damage they caused me was not of importance to the hotel, plus there is no reception after 6pm. #Bedbugs Bellstar

Loved being in the mountains

There was only 1 dishcloth/ dish towel, a few more would have been nice. Written instructions on the coffee table for how to use the TV/ DVD player would have made relaxing a little easier. Private hot tub was great! Thank goodness we had popped out in the morning early enough... before the chemical guy got there.... that could have been awkward!

Very friendly staff and clean comfortable room

The room is spectacular, the mountain view is amazing and the parking was super easy and convenient. The staff member that checked us in went above and beyond. She was super friendly and very accommodating...especially when the check-in time is 4pm and we show up at 10am hoping to check-in early. With a quick check of her system, we have our room key, code and instructions. The best check-in service we've ever had.

Good

Overall an amazing stay! Few little things needed repaired in our suite but it’s clearly not a super new building. Overall clean where it counts and the hot tub was fun.

Mountain views amazing, spacious very clean condo. Could use cutting boards in the kitchen.

Loved our 1br apt. So clean and very well supplied! Even had laundry soap provided. Loved staying here and would definitely love to return! Great coffee! Only stayed one night but wish it was a week!! Thanks!!

Unsere Unterkunft war groß und zu Teil sauber. Ofen und unter dem Sessel war leider Schmutz. Auch einige abgenutzte Teile wie zB den Herd und den Whirlpool draußen, müssten erneuert werden. Check in was freundlich und der Blick in die Berge toll. Tiefgarage sehr praktisch.

Booked this room because it was listed as a good deal on hotels.com. When we arrived there was no staff at the hotel and we had to go down the road to another property to check in. The staff at the other site said it was not staffed because it cost too much. We were then charged an additional “resort” fee in addition to what we paid on line which was not stated on line. Not sure why considering nothing was working??? The room had no air conditioning and we were told to use a fan. It smelled stale and was dirty. The hotel entry was open all night with no security and no staff anywhere on any of the properties. We were only provided with and emergency phone number. Had any of this been listed on line we definitely would have stayed elsewhere.

The view was amazing and the room/condo was so clean and simply wonderful. Staff were very friendly and attended to any need we had. Would definitely stay here again in the future!

Nice stay quiet place

This place is so quiet and beautiful, big balcony space to view the night sky! Check-in was a little difficult because you have to go to the other building but other than that, it was a wonderful stay

Suite was very well appointed and super clean. Bed was big and comfy. Loved sitting in the hot tub at night and staring at the blanket of stars.

We booked a 2 bedroom suite with hot tub on the deck and a beautiful view. It was fabulous! Clean and the beds were super comfortable. Staff were great. We stayed the 1st night after driving the Icefields Pkwy from Jasper; 2nd night after visiting nearby Yoho National Park (fantastic), 3rd night after visiting Banff, Lake Louise, Moraine Lake…then we were set to head west to Vancouver.