Crowne Plaza TORONTO - NORTH YORK by IHG

The staff at the reception was very professional.

The hotel is showing its age and it’s long we’re due for upgrades

Clean room and easy check in process

:)

Thank you so much

I have always enjoyed my stay at the Crowne Plaza North York. Pros Staff is extremely helpful and friendly. Room is clean and comfortable. Restaurant is good. Cons Dont use unscented detergents and the air fresheners in the hallways are quite strong. --Fragrances such as these are a common allergy and should be avoided.--

The hotel seemed quite empty but I was a given beside the elevator and adjoining rooms to a noisy guest which interrupted my sleep. Amenities need upgrading gym, pool room. No robes or slippers in room over all just not a hotel I would recommend. Check-in team was very nice and fantastic though and did provide a late check out

From the check in this was a terrible experience; the parking lot has a bar but no guidance on what to do. There is a line of cars wrapped around the entrance with a long line of people checking in inside while their families wait in this other line of cars. I can understand if they are busy, but the customer service from the man and woman working on 2/14 around 6pm was absolutely horrendous. I come to Toronto every couple weeks and have stayed at multiple locations across downtown, York, Vaughn, Markham and this is hands down the worst front desk experience I have ever had. They could not be more apathetic to anything going on; none of the normal information or question you would get during check in.. parking explantion, wifi info, number of keys, and general customer service civility. I asked the male worker if they hand laundry bags; he turned into an office and came back with a few and handed them to me all without looking at me like he was distracted by watching the TV at the bar. Once we got into the room it did not get any better: The black out curtains were ripped on the top so light flowed in the edges The shower/bath water came out black in the beginning either from dust in the tub or the pipes themselves The room was missing an office chair for the desk The TV didnt work at all. (I called the front desk multiple times for assistance and they did not answer the first few times, but when they did answer they said they would send someone but they never did)

Everything, the room was immaculate, the staff was super friendly and helpful. This was the concierge, front desk and restaurant, oh and the gift shop. When ever I need to travel to Toronto this is my go to hotel

poor customer services, workers act like they don’t know what’s going on. They made my stay feel very unwelcoming.

Easy check in and check out

Clean rooms, close to many restaurants. Very nice atmosphere.

Staff was friendly, room was cleanish slow drain in bathroom sink and spots on duvet cover and sheets. Had an issue with an added name to the reservation. I booked through Expedia and messaged the hotel directly 4 days before my arrival to add a guest on to the reservation and include them in breakfast. While I have documentation of this conversation of course the hotel did not and still charged me for breakfast when it should’ve been included in my rate. Offering your rooms on a 3rd party site for sales but then not offering those paying clients the same level of service as the ones who booked through you directly is absurd. Business is business customer service is customer service and a guest is a guest regardless of how they booked their stay at your establishment.

We had a nice stay at this hotel, the service was excellent, the parking was great.The location is close to different shops or tourist destination.The staff was friendly and do their jobs above and beyond

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Room was clean and spacious.

To long to write. I am currently working with the team at Expedia about the issue. Stay away. They put us in rooms with broken windows and tried to tape it up in - 15. Put us in room tvs not working. Barely any hot water and requests for house keeping ignored. When asking for a copy of my file declined. I was met with we can’t help you you booked through Expedia. And now Expedia not helping me. Adv

Everything was perfect

The hotel was great very nice check in and check out very easy

Due to the sudden passing of a family member, we had to return to the U.S. immediately. The front desk guaranteed a refund for the second night at checkout, yet the hotel never honored it. Both we and Orbitz made multiple attempts to contact hotel management by phone and email — no response. As a Platinum member for many years, I have never experienced such a lack of follow-through or basic accountability. Deeply disappointing.